Administrative, Clerical, Support, Customer Service and Support, Project Management/Program Development
2 Year Degree
We’re looking for good people who enjoy helping associations and foundations by delivering smart, forward-thinking solutions that are in the best interest of the organizations we serve and their constituent members. PCAM is a small business with a team energized by collaboration with colleagues, partners in our industry and our clients. We offer opportunities for professional growth and a fun, fast paced working environment. The administrative lead is the lynchpin for Premier Choice’s processes for the organization and its client base. This role acts as the right hand to the Administrative Partner by providing exceptional service to the PCAM team and its growing base of association management clients. This role successfully and expertly leads, manages, organizes, and executes organizational and administrative support activities in a fast paced, ever-changing environment. Responsibilities: 1.Extensively and constantly coordinate, develop, and maintain administrative processes, programs, procedures, projects, and activities for many stakeholders 2.Effectively communicate with the Administrative Partner, other team members, and clients to share information, ensure consistency, anticipate needs and next steps, and deliver high quality service and results on time 3.Provide support by engaging with the Administrative Partner--and also acting independently 4.Create and manage documents, design presentations, schedule meetings and travel arrangements, prep/plan/facilitate/close events, track expenses, and manage vendors 5.Act as the central point of contact and liaison for PCAM clients via phone, email, etc.; respond to requests for information and assist with solving problems 6.Maintain association awards and databases, plan and coordinate programs; fully support client committees, strategic plans, boards, and students/residents 7.Recommend automation, process improvements, opportunities for additional efficiencies, etc. 8.Other duties as assigned Key Performance Indicators: •Accuracy, limited errors, or omissions •Meet deadlines Competencies: •Quality and client focus—demonstrate extreme accuracy and attention to detail in all work while meeting deadlines and expectations, as well as anticipating needs •Dealing with ambiguity—effectively cope with change, decide and act without having the total picture, stay calm when things are up in the air, comfortably handle risk and uncertainty •Systems thinking—develop and maintain processes that can and will be reused and replicated, although not always in the exact manner as before •Communication—display strong written, verbal, listening, informing, and presentation skills •Interpersonal—build relationships, act as a team player, and resolve conflict while maintaining relationships •Self-development—stay abreast of trends/developments in the association management industry •Problem solving, composure, tact, professionalism, timely decision making, approachable, comfort around higher management, leadership, using common sense, research, self-awareness, organizing, planning, priority setting, time management, perseverance, multi-tasking, self-assessment, motivation, learning agility, self-direction, reporting, accountability, able to follow direction, and critical thinking
•2+ years of directly related administrative/executive assistant experience (multi-organization, multi-leader, or matrix structure preferred) •Experience managing projects, programs, and/or training is very helpful •Associate’s degree strongly preferred (administrative, business, or related) •Proficient in standard software (word processing, database, presentation, spreadsheet, and email) •Experience with non-profit and/or association management organizations a plus
Additional Salary Information: Subject to experience and background
Founded in 1991, Premier Choice Association Management is an association management company that has demonstrated an ability to partner with organizations to achieve their strategic goals. Premier Choice Association Management is made up of a team of innovative professionals committed to providing a full array of management services to local, state and national professional associations, foundati...ons and trade associations. Through a partnership approach, we work to meet the operational needs of each client. We provide our clients with experienced account managers who lead the management and administrative functions, provide relevant influence through advocacy efforts along side client leadership, and provide support for event management, publications and communications.