Summary: The primary objective of this full-time position is to coordinate functions within the Member Services Department of an Association Management Company (AMC), encompassing member recruitment, retention and engagement efforts. This role has significant interaction with members, prospects, volunteers and staff. Management of the following projects includes: serve as member services lead on at least three clients, manage certificate program, staff client exhibit booth, serve as staff liaison to client committees and work groups, answer phones, coordinate client event registrations, and other various responsibilities that support the goals and objectives of this department.
Supervisory Responsibilities: None
Serves as first point of contact for members, prospects and staff.
Answers phones in a timely manner.
Responds to member inquiries in a timely manner.
Properly enters data to ensure the integrity of the database and member information.
Uses databases to develop prospect lists and information for recruitment activities.
Coordinates annual dues process, including emailing and mailing dues, reconciling payments with accounting, sending receipts, etc.
Ensures timeliness and accuracy of membership information online.
Responds to staff requests for membership information and prepares reports from the database.
Informs staff of membership activities.
Sends membership kits and information, as appropriate.
Staff’s association exhibit booth at trade shows.
Manages and oversees certificate, as well as certification programs.
Manages publications inventory and fulfills publications sales for client associations.
Stays apprised of association activities, policies, and services.
Assists in providing administrative support for Boards and committees.
Understands and operates within client budgets and scopes of work.
Maintains appropriate inventory of letterhead and supplies and orders, as necessary.
Coordinates event registration process, including developing and testing online registration forms, entering registrations into database, sending registration confirmations, printing badges and assisting with developing the event shipment.
Handles onsite registration at client meetings.
Performs additional duties as assigned.
3-6 years experience in association membership.
Bachelor’s degree preferred or equivalent work experience.
Proficient in MS Office (Word, Excel, PowerPoint).
Proficiency in database programs, particularly YourMembership, preferred.
Strong verbal and written communication skills.
Accuracy a must.
Great organizational skills and attention to detail.
Excellent, personable and diplomatic customer service skills.
Ability to multitask, work independently and work efficiently under deadlines.
Management Solutions Plus (MSP) is an Association Management Company (AMC) located in Rockville, MD that efficiently and effectively serves associations of all scopes and sizes. Our team of 20 professionals is committed to partnering with our clients to ensure their success. MSP offers extensive experience in all aspects of association management, including strategic and financial management, conf...erence and meeting planning, membership services, marketing and development, online services and publications design and management. We are proud to be one of a handful of AMCs to earn accreditation from AMCi (Association Management Company Institute).