Meetings/Expositions/Events, Membership, Project Management/Program Development
4 Year Degree
National Retail Federation’s dedicated staff of more than 100 makes an impact in the lives of retailers, retail employees and consumers every day; our collaborative culture reflects the passion and innovation of the industry we support. A career at NRF offers the opportunity to learn, travel and enhance your professional skills.
NRF is looking for a Director, Attendee Registration Services with a strong, proven background in managing pre, onsite and post registration, housing transportation services, and temporary staffing for NRF events. The ideal candidate will demonstrate experience in identifying and developing innovative registration services and processes to improve overall customer service for NRF events. Furthermore this person must have a passion for people, building and maintaining great vendors and customer relationship, as well as department supervisory experience.
The successful candidate will possess intellectual curiosity, embrace open collaboration, and take an energetic approach to fulfilling our mission.
Writes RFPs, negotiates contracts, and supervises vendors for registration, housing (city-wide), transportation services, and temporary staffing
Supervises staff leads for Shop.org events and International Registration
Develops accurate budgets, reconciles monthly financial reports, submits timely budget projections, manages/reduces expenses; reviews post-show registration and financial data and finalizes post show reports
Manages pre and onsite registration (including satellite registration)
Monitors and manages hotel bill (city-wide) reconciliation/payment, including revenue from convention services subsidies and revenue share from registration & housing contractors
Reviews and approves expense reports for staff travel covered by Conferences budget
Researches and analyzes innovative technology to ensure process efficiency; partners with internal stakeholders and external vendors on registration strategy
Analyzes registration data, develops reports and tracks registration trends for forecasting
Provides accurate and timely specs to vendors and weekly registration reports to appropriate staff
Develops registration hours and layouts based on event schedule and training materials for staff and temporary personnel for onsite registration at events
Edits/proofs conference and marketing materials for NRF events
Identifies and implements services to improve customer satisfaction at events
Ensures compliance with Americans with Disabilities Act
Performs other duties as assigned
Bachelor’s degree or equivalent meeting planning experience
Minimum 7 years of experience with 4 or more years of supervisory experience
Must have direct responsibility for registration, housing, and transportation services for large city-wide events
Demonstrates above average organizational and planning skills with great attention to detail
Able to successfully negotiate contracts and manage outside vendors
A team player with strong interpersonal (written and oral communication and decision-making) and a high level of professionalism
Extensive knowledge of MS Office and familiarity with databases is a must
Excellent time management skills, adherence to deadlines and is persistent in following up
NRF is the world’s largest retail trade association, representing discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants and Internet retailers from the United States and more than 45 countries. Retail is the nation’s largest private sector employer, supporting one in four U.S. jobs – 42 million working Americans. Contributin...g $2.6 trillion to annual GDP, retail is a daily barometer for the nation’s economy. NRF’s This is Retail campaign highlights the industry’s opportunities for life-long careers, how retailers strengthen communities, and the critical role that retail plays in driving innovation.