The National Association of County and City Health Officials (NACCHO), a national organization representing approximately 2,800 local health departments (LHDs) nationwide, has an immediate opening for a full-time Membership Manager.
The Membership Manager is a member of the Development Team, and contributes to the advancement of local public health practice by performing a range of responsibilities related to NACCHO's membership. Responsibilities include the management of all membership operations, including ensuring efficient, responsive and cost-effective processes and procedures. The Membership Manager is responsible for helping to promote a member-centric culture among NACCHO staff; guiding designated recruitment, retention, and membership marketing campaigns; helping to ensure consistent and integrated messaging, branding and promotion of NACCHO's products and services; overseeing the dues revenue process, the membership files and the membership area of the website; supporting the Membership Advisory Committee; managing NACCHO's member affinity programs; and other duties as agreed. This position supervises, specialist/associate specialist/ and or other assistant
Program Specific Information
This is a managerial position requiring initiative, teamwork and solid managerial, analytical and technical skills. The work involves partnerships with co-workers, members, vendors, and other external groups, and requires the exercise of discretion and independent judgment. The Membership Manager will collaborate closely with fellow staff and NACCHO members to centralize, streamline, and improve NACCHO's membership activities and ensure superior service to local health departments.
POSITION SPECIFIC DUTIES
Providing comprehensive management of NACCHO's membership operations.
Playing a direct role in the development, implementation, and maintenance of the NACCHO Membership Engagement Plan by overseeing the strategies and tactics, monitoring progress towards key milestones, and contributing new and innovative ideas for ongoing membership engagement.
Assisting in the development of member activity reports that communicate and reinforce the value of NACCHO membership for individual local health departments.
Researching, recommend, and implement new membership benefits and affinity programs and marketing those benefits and affinity programs to members and prospective members.
Coordinating regular active and inactive member research with other NACCHO staff to measure member perceptions and needs.
Assistance in the analysis of member research and participation data and identifying trends to inform staff and NACCHO volunteer leadership.
Developing, documenting and refining internal processes and procedures that ensure effective and efficient service to local health departments.
Developing and managing a membership corner on the NACCHO Sharepoint site to inform and engage NACCHO staff.
Implementing membership billing processes and ensuring the timeliness and accuracy of all membership invoicing.
Processing membership payments.
Maintaining membership database records.
Maintaining hardcopy membership files.
Generating queries needed for NACCHO communications to members and for reporting purposes.
Serving as a liaison to the Membership Advisory Committee.
Serving as a liaison with Finance, IT and staff across NACCHO, ensuring that member inquiries and concerns are addressed in a timely manner.
Participating on crosscutting teams relevant to membership and marketing (e.g., Web Team, Marketing and Promotions Team).
Responsible for the maintenance of membership-related Website pages.
Coordinating activities for and staffing the NACCHO booth at conferences and other meetings.
Performing other duties as agreed.
Bachelors Degree in related field with a minimum of five (5) years relevant membership experience. Membership association experience required.
Good understanding of association membership issues and practices.
Experience with database administration or data management
Preferred: Demonstrated interest in public health issues
Preferred: Experience creating Web pages and writing for the Web
Ability to establish effective working relationships with diverse groups and interact effectively with coworkers, members, vendors, and other external groups
Ability to balance and effectively accomplish multiple priorities within established time frames
Ability to work well under pressure
Ability to work independently as necessary to achieve high performance in position
Ability to work effectively within a team
Ability to take initiative
Full accountability for all work responsibilities and outcomes, and for input to team(s)
Strong writing, proofreading, and editing skills
Strong written and oral communication skills
Medium level computer skills with Microsoft Office, including Word, Excel, and PowerPoint
Strong organizational skills
Customer service orientation for both internal and external customers
Strong interpersonal skills
Extremely detail-oriented; highest degree of accuracy in all activities
Management and budgeting skills
Full-time, Exempt. TERM: This position is considered Fiscal Year term, however it is a mission critical role. NACCHO will continually strive to maintain funding for all positions.
HIRING SALARY RANGE: $66,640.00-$70,000.00, commensurate with experience
NACCHO offers generous benefits plan including but not limited to 13 days of sick leave annual leave allowable accumulation up to 225 hours, and paid vacation leave, as well as other types of leave. NACCHO benefits include a generous health, dental, and vision plan, 5 percent of base salary contribution to 403(b) plan, (not a matching contribution); paid short and long term disability plan and paid term life insurance. NACCHO also offers discounted gym membership.
At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.
Telecommuting is allowed.
Additional Salary Information: Commensurate with experience
About National Association of County and City Health Officials
The National Association of County and City Health Officials (NACCHO) was founded in the 1960's. Since its inception, NACCHO has sought to improve the public's health while adhering to a set of core values: equity, excellence, participation, respect, integrity, leadership, science & innovation.
Today, NACCHO is comprised of nearly 3,000 local health departments across the United States. Togethe...r, we form an organization focused on being a leader, partner, catalyst, and voice for change for local health departments around the nation.