The Membership and Outreach Director is responsible for the strategic direction and integrated organizational operation of society membership activities. Supervises 2 FTE who manage membership and customer service operations.
Strategic direction – provides recommendations to society leadership and strategizes on future initiatives; identifies trends and opportunities for expansion and outreach initiatives.
Retention and recruitment - develops, implements, tracks and evaluates a comprehensive membership recruitment and retention plan.
Data analysis – conducts membership needs assessment surveys and environmental scans for other membership models and best practices. Evaluates member satisfaction. Monitors membership KPIs.
Operations - directs accurate and timely operations of the membership program, including individual application processing; invoicing; and department maintenance of membership database within AMS.
Develops and maintains online membership communities.
Serves as liaison to Membership Committee and works with other committees on membership-related projects.
Identifies member segments and creates communication campaigns and strategies with marketing staff.
Manages membership department budget.
Supervises customer service operations.
Provides effective leadership, coaching and mentoring.
Fosters a learning environment for employees to support individuals’ professional development and career advancement goals.
Works closely with Executive Director and key AOFAS volunteer leadership.
Supports and manages other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Bachelor’s degree required
8+ years’ experience in an association setting
Must have experience managing programs with staff and volunteer involvement
Strong written and verbal communication skills
Must have strong customer service and team orientation
Must be computer competent, familiar with AMS platforms
Must enjoy a small office environment
Must be available to travel (approx. 15 days/year)
Must be able to lead and participate in conference calls
ABOUT AOFASFounded in 1969, the American Orthopaedic Foot & Ankle Society (AOFAS) is a medical specialty society composed of more than 2,200 American and international Orthopaedic Surgeons (MD/DO) specializing in the surgical and medical care of the foot and ankle. The Society promotes quality, ethical, and cost-effective patient care through the education, research and training of orthopaedic sur...geons and other health care providers; creates public awareness for the prevention and treatment of foot and ankle disorders; and serves as a resource for government, industry and the national and international health care communities. AOFAS is complemented in its support of the field by the Orthopaedic Foot & Ankle Foundation (The Foundation). The Foundation focuses on research, education and service.