Administrative, Clerical, Support, Customer Service and Support, Membership
4 Year Degree
The National Academy of Neuropsychology (NAN) is a non-profit professional membership association consisting of nearly 3,000 doctors and specialists who are experts in the assessment and treatment of brain injuries and disorders.
The Member Services Coordinator will coordinate a wide range of NAN activities including the membership process, volunteer involvement, aspects of educational programs such as the DistanCE online educational programming and the annual conference. Provide administrative support to Board of Directors, Committees and Executive team as needed.
Support membership activities and initiatives of NAN
Serve as first contact for all incoming calls and general email communications. Confirm receipt of all member email inquiries, answer or forward all telephone and email inquiries within 24 hours
Process membership applications, forward to the Membership Committee Chair for review and approval, compile and distribute new member packets
Ensure accuracy of information in databases
Fulfill member requests for information on NAN programs including membership, conference, DistanCE, etc.
Provide basic troubleshooting on member website issues
Process all membership certificate requests
Manage Fellow application process
Annual Conference & Meetings:
Process conference registrations
Assist in coordination and execution of logistics for conference and events
Produce routine reports related to registration
Assist attendees with revised CE letters
In conjunction with the Marketing & Educational Programs Manager
Announce DistanCE course offerings to membership
Monitor enrollment of courses
Respond to enrollment, website and general course questions
Responsible for administrative support of DistanCE program
Manage webinar schedule and speaker contracts and correspondence
Provide administrative support to the NAN Foundation Board.
Assist with Foundation special events.
Keep Committee Roster up to date
Create and distribute new committee member letters
Schedule committee conference calls
Distributes annual dues notices
Responsible for all dues payment processing
Process mail list requests from list approval, creation, invoicing & distribution
Process job board placement invoicing and posting
Advertising order processing
Responsible for accurate maintenance and security of all general NAN files
Monitor postage levels in meter and run end-of-month account code summaries
Open and distribute incoming mail
Maintain Fed Ex account, shipping supplies and manage overnight shipping arrangements
Responsible for maintaining accurate levels of office supplies
Provide administrative support to Director of Operations, Marketing & Educational Programs Manager & Executive Director, as required
Other duties as assigned
Knowledge, Skills, and Experience:
Flexible and able to handle multiple, ever-changing tasks, projects and priorities effectively and professionally
Strong oral and written communication skills, including telephone and e-mail
Strong organizational skills and attention to detail
Self-motivated and able to work independently and as a member of a team.
Proficiency in Microsoft Office Suite required, Imis database experience a plus
Ability to maintain a consistently positive outlook towards all members and staff
Ability to travel to the annual conference if needed
Experience & Education:
Candidate must have a Bachelor’s degree from a (4) year college or university.
Association experience a plus.
2-4 years of administrative experience, customer service experience preferred
Additional Salary Information: Benefits: 100 % Employer Paid Medical, Dental & Vision Insurance, Long and Short Term Disability Coverage, Life Insurance Policy, Paid vacation and sick time off.
The National Academy of Neuropsychology (NAN) is a non-profit professional membership association consisting of over 3,000 doctors and specialists who are experts in the assessment and treatment of brain injuries and disorders.
NAN members work in the most prestigious universities, hospitals and private practices throughout the Unites States and the world. With specialties ranging from blast ...injury and sports-related head injuries to gerontology and school psychology, NAN members are at the forefront of research and rehabilitation in the field of brain behavior relationships.