NRF is seeking a Manager, Member Communications and Operations to join its Member Relations Department. This manager will be responsible for all membership communication initiatives across NRF; ensuring membership content, initiatives, campaigns, activities and operations align with the organization’s membership goals and objectives. The successful manager will have a focus in membership branding and lead generation experience.
The ideal candidate will possess intellectual curiosity, embrace open collaboration, and take an energetic and flexible approach to fulfilling our mission.
Manages membership communications strategy; writes, edits and updates content for electronic and print communications
Creates, develops and implements membership marketing campaigns; includes lead generation, campaign development, e-mail marketing, list maintenance and renewal
Partners with key stakeholders and internal members to coordinate engagement and incorporate member feedback in broader industry initiatives
Conducts satisfaction surveys; measures and evaluates activities; uses results to continue to improve membership retention and value, and maintain marketing personas and segmentation strategies, and refine efforts
Spearheads member acquisition and member engagement through promotion of membership programs and legislative efforts
Implements annual and long-term membership plans, including effective and creative strategies for membership recruitment and retention.
Support preparation of public information including print pieces, annual reports, press releases & e-blasts
Leads efforts to establish and maintain an accurate member contact database
Develops and executes onboarding process for new members
Provides member support; includes responding to inquiries and resolving issues, membership renewal assistance, website troubleshooting, and member demographic updates
Performs other duties as assigned
Bachelor’s degree or equivalent experience
Minimum 5 years’ in member development, member marketing, or member communications
Strong writing skills with a membership branding focus
Ability to conceptualize, produce and disseminate high-quality materials Ability to handle multiple projects and priorities efficiently and professionally in a fast-paced environment
Exceptional oral and written communication skills, including excellent telephone manner
Exceptional organizational and time management skills
Ability to analyze and interpret data, including Google Analytics; ability to create surveys and analyze results
Top notch computer skills including word processing, MS Outlook and database management experience, experience with netForum preferred
Ability to work in a team environment
Strong attention to detail and quality work product
Some travel required
To apply, send your resume and one-page letter summarizing your interest, qualifications and salary expectations. Please reference the Manager, Member Communications and Operations position in your cover letter. Email your application to firstname.lastname@example.org, Attention: VP, Human Resources, NRF, 1101 New York Ave., NW, Suite 1200, Washington, DC 20005.
National Retail Federation offers a comprehensive benefits package that includes a focus on work/life satisfaction and balance. NRF seeks to continue to grow a diverse, highly committed, skilled, and collaborative staff.
NRF is the world’s largest retail trade association, representing discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants and Internet retailers from the United States and more than 45 countries. Retail is the nation’s largest private sector employer, supporting one in four U.S. jobs – 42 million working Americans. Contributin...g $2.6 trillion to annual GDP, retail is a daily barometer for the nation’s economy. NRF’s This is Retail campaign highlights the industry’s opportunities for life-long careers, how retailers strengthen communities, and the critical role that retail plays in driving innovation.