This position serves as both the Membership Services Coordinator for the National Chimney Sweep Guild (NCSG.org) and the Professional Development Coordinator for the Chimney Safety Institute of America (CSIA.org)
The right individual for this position will exemplify our team core values of respect, accountability, flexibility, dependability, compassion, and growth.
Primary Responsibilities: • Develop/refine and execute member recruitment program for NCSG, based on mutually determined goals set by board. • Development/refine and execute recruitment and retention of CSIA Certified Chimney Sweeps, based on mutually determined goals set by board. • Follow up with lapsed and expired NCSG members monthly to encourage retention. • Follow up with lapsed and expired CSIA certified sweeps monthly to encourage retention. • Maintain membership recruitment and retention reports monthly. • Gather demographic information relative to our industry to develop and continuously improve member loyalty. • Participate as an active member of the Guild's marketing team. • Maintain established membership benefits. Investigate and recommend new benefits to increase the value of membership. • Serve as staff liaison to volunteer membership committee. • Ensure database accurately reflects active and prospective members. (Go through all returned mail and requests sent in via fax, email or snail mail.) • Recommend content for NCSG publications relevant to membership benefits (Sweeping, Facebook, eNewslink)- work with NCSG marketing director • Assist with annual convention planning process and on-site convention management. • Develop/refine and execute sponsorship opportunities for supplier members of NCSG at national convention and for CSIA courses; other • Coordinate advertising sales ads in Sweeping Magazine • Coordinate tradeshow booth sales for National Convention • Process trademark permission requests and infringement complaints for NCSG and CSIA. Process and serve as administrative coordinator for all Code of Ethics complaints, with the assistance of the ethics committee chair and committee members.
Secondary Responsibilities: • Assist team with answering incoming phone calls and addressing caller needs • Facilitate logo/ethics questions from sweeps and consumers • Assemble new member, renewing member, and prospective member kits • Send out prospect, new members and renewing member kits. • Distribute member tenure pins. • Assist office coordinator as need with letters related to membership and certification • Assist convention registrar both on and off site. • Accommodate members or certified sweeps who do not yet have companies and keep in contact with them to update information • Work with NCSG Marketing Director on material for industry related survey questions for membership • Put together promotional material to send out to prospective and current members and certified sweeps with the assistance of the NCSG and CSIA Marketing Team • Maintain position related SOPs • Other duties as assigned by Association Manager
Educational requirements: • Bachelor's degree or equivalent on the job training.
Skill requirements: • Highly organized with strong attention to detail. • Experience in managing multiple projects simultaneously. • Strong verbal, written communications and interpersonal skills required. • Proficiency in Microsoft Office applications.
The Chimney Safety Institute of America (CSIA) is a nonprofit organization governed by a volunteer board of directors dedicated to the education, training, and certification of chimney and industry related professionals. Additionally, we strive to advance public awareness about the dangers of chimney fires and other problems related to the maintenance and performance of chimney and venting systems.... Since 1983, CSIA has been the industry leader in chimney and venting education. Our nationally recognized credentials include the CSIA Certified Chimney Sweep, CSIA Certified Dryer Exhaust Technician, and CSIA Master Chimney Sweep.