The primary duties of the Member Services Coordinator are to coordinate the membership functions and operations of institutional and business partner memberships, encompassing recruitment, retention and engagement efforts. This role has significant interaction with members, prospects and staff. Management of the following projects include: prospect-to-member process, member engagement, and other various responsibilities that work to support the goals and objectives of NACAS.
Member Recruitment: -Identifies prospect opportunities through events and education programs sponsored by the organization on and off-site. Actively collaborates with staff to ensure membership information is included in attendee packets at all events. -Develops and implements strategies to contact prospects who attend programs and/or purchase products and services. -Actively searches websites for prospects and inputs information into database. -Leverages Member Nation to develop prospect lists and information for recruitment activities. -Responds to staff requests for membership information.
Member Retention: -Manages the new member engagement campaign: Sends E-postcard, creates new member kits including membership information and timely information about upcoming association programs and events, and develops and distributes call lists to staff and volunteers. -Ensures correct member information in the database. -Works with Director of Member Engagement to implement campaigns directed at renewing lapsed and expired members. -Supports Director of Member Engagement to manage staff and leadership retention calls, including scheduling the sessions, recruiting volunteers, merging lists to be called, and coordinating logistics/prizes. -Responds to telephone and electronic inquiries concerning membership and services. -Provides administrative support for the new member orientations.
Other: -Responsible for the data entry/data integrity to ensure records are up to date. -Responsible for screening and adding new prospects to database. -Responsible for providing member-based reports for staff and leadership as requested. -Develops new ways to increase staff participation on a monthly basis; inform staff of membership activities and promotions via internal e-mail and at all staff meetings. -Assists with the fulfillment of Business Partner sponsorships and contracts. -Coordinates the NACAS Education Foundation Annual Campaign, including the recognition, fulfillment, and communications to donors. -Schedules committee meetings, and assists with the development and distribution of materials and minutes for the meetings. -Stay apprised of association activities, policies, and services to respond to inquiries.
The items below are representative of the knowledge, skills, abilities, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge and Skill Requirements -Bachelor’s degree required -Experience in marketing or membership development, preferably in a non-profit setting. -Proficient in Microsoft Office Suite of tools. -Experience working with database management and reporting programs. -Strong oral and written communication skills. -Excellent organizational skills with the ability to collaborate effectively with others -Must be flexible to function in a changing work environment and able to multi-task. -Work requires travel and a seasonal flexible schedule to support the association’s annual events. -Superior customer service skills. -Proven project management skills.
Please note: This job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Founded in 1969 as the National Association of College Auxiliary Services, NACAS is a professional trade association that supports the non-academic segment of higher education responsible for generating business through a diverse array of campus services that students need and value – such as food services, bookstores, housing, and transportation. As the leading organization supporting all campus ...services, NACAS is the community-of-choice for strategic leaders who advance campus environments to improve the quality of life for students.