Manager, Executive Office & Special Assistant to the CEO
National Restaurant Association
January 9, 2018
Full Time - Experienced
Administrative, Clerical, Support
4 Year Degree
Summary of Position:
Reporting directly to the President and CEO, The Manager, Executive Office oversees and executes the daily operations and administration of the Executive Office and provides strategic advice and counsel to the President & CEO. This role is responsible for the planning and execution of executive-level internal and external relationships, including but not limited to the Executive Council and the Restaurant Industry Executive Council meetings, in close coordination with the CEO and Executive Council members.
The Manager, Executive Office ensures al internal and external interactions with the Executive Office are professionally and promptly addressed, in alignment with the Office of the President & CEO.
This position is directly responsible for executing the CEO’s calendar and briefs the CEO on daily activities, highlighting “hot spots” and situations requiring special handling. The position is responsible for forward planning of time commitments and priorities for the CEO and insuring that daily decisions are in alignment with the strategic plan and initiatives set forth by the President and CEO.
The position is one that represents the CEO at all times, both internally and externally, requiring a high-degree of professionalism and sound judgment, including and especially the ability to interact effectively and tactfully with individuals at all levels, and the ability to handle highly sensitive and confidential information with great discretion.
Works closely with the CEO to move forward on their priorities within defined timeline, and ensures focus on urgent items and upcoming deadlines. Schedules strategizing sessions with the CEO to include prioritization of the CEO’s initiatives/to-do -list and best short/long-term allocation of resources.
Directs the Executive Council meeting logistics, planning and is responsible for executing the meetings in accordance with the CEO’s vision. Staffs the CEO at Executive Council meetings to ensure a timely follow-up on all action items.
Directs the Restaurant Industry Executive Council meeting logistics and planning in close coordination with the CEO, external stakeholders and relevant Executive Council members. Staffs the CEO at the Restaurant Industry Executive Council meetings in order to ensure deadlines are met and momentum on all projects continues.
Strategically support the CEO’s vision for connecting with State Restaurant Association executives when on travel and during major industry events.
Travel with or in-advance of the CEO to ensure that travel itineraries are executed properly and communication is seamless to the Executive Office and NRA during travel.
Assists with the management of the Executive Office budget and is responsible for working with CEO and CFO to ensure the annual Executive Office budget is properly planned and executed.
Serves as an internal NRA resource, providing guidance and assistance to staff at all levels. Reviews and prioritizes requests and needs of staff. Address issues needing resolution and feedback – determining the appropriate course of action on behalf of the CEO.
Works closely with Board Operations to support CEO’s overall objectives in regard to the Board of Directors and Board of Trustees. Provides advice and direction to the Board Operations team to ensure the quality execution of all Board meetings and that Board communications are relevant and timely.
Manages the calendar for the President & CEO with a focus on effective use and prioritization of the CEO’s time, to meet the strategic goals of the organization. Implementation of all CEO time commitments.
Oversees the preparation of a daily detailed schedule and briefing book for the CEO including meeting materials, important telephone numbers, locations and contact names. Insures in-depth background materials are gathered for all meetings.
Drafts correspondence, memos, remarks and other documents on behalf of the CEO. Works enterprise-wide to ensure CEO is fully prepared for presentations and speaking engagements.
Review and prioritize requests and needs of the staff. Address issues needing resolution and/or feedback – determining the appropriate course of action on behalf of the CEO.
Other duties as assigned.
Essential Use of Following Tools:
Ability to use all standard office equipment including: Computer, Printer, Fax Machine, Phones, Voice Mail, photocopiers, etc.
College degree required.
Minimum seven to ten years Administrative Assistant, Executive Assistant, or similar office experience required.
Strong organizational skills and attention to detail critical
Exhibits high level of professionalism, discretion and sound judgment at all times
Strong writing, reading and math skills
Ability to communicate clearly and concisely, both verbally and in writing
Ability to maintain confidentiality of highly sensitive information
Ability to work both as part of a team and to work independently on multiple tasks and complete successfully with minimal supervision
Ability to work effectively under pressure and to prioritize work, often juggling multiple assignments within short timeframe
Ability to follow through and meet deadlines
Broad fundamental administrative knowledge
Time management skills
Strong interpersonal skills
Analytical and critical thinking skills
Computer literate (Excellent knowledge of Excel, Word, Outlook and PowerPoint applications)
Ability to learn other computer software programs, and enter and maintain accurate data/information
Essential Mental Requirements:
Must be able to work as an integral part of the Executive Office Team
Must be able to maintain good rapport with all departments
Must be able to cope within a fast-paced work environment
Must be able to manage multiple projects with minimal supervision
Must be able to understand the importance of the position for the success of the business
The National Restaurant Association (NRA) is the largest foodservice trade association in the world*—supporting over 500,000 restaurant businesses. In partnership with our state restaurant associations, we work every day to empower all restaurant owners and operators to achieve more than they thought possible.We represent and advocate for foodservice industry interests—taking on financial and regu...latory obstacles before they hit our members’ bottom line. We provide tools and systems that help members of all sizes get significantly better operating results. And we offer the kinds of networking, education and research resources that are only possible because of our vast, and active, membership base.We save our members time, money and headaches by helping them take on what matters most for their success and growth—whether that’s protecting their economic interests, sharing best practices, or getting them in front of emerging trends.We strive to move our industry forward by finding answers to the tough questions, distilling complex information into practical knowledge and helping our members navigate the issues that can leave them in the weeds. And that makes us the go-to resource for smart, relevant intelligence that helps our members run their businesses better.At the NRA, we believe that there is strength in numbers. When we come together as an industry, our collective voice is stronger and our impact is greater than when any of us stands alone. And that means our shared spirit of hospitality, passion for serving others and belief in the American entrepreneurial dream will be safeguarded and advanced.*Largest foodservice trade association by membership.Our shared vision with the National Restaurant Association Educational FoundationWe will lead America’s restaurant industry into a new era of prosperity, prominence, and participation, enhancing the quality of life for all we serve.National Restaurant Association MissionWe serve our members by advancing and protecting America’s restaurant and foodservice industry