The American Astronomical Society (AAS), established in 1899 and based in Washington, DC, is the major organization of professional astronomers in North America. Its membership of about 7,000 individuals also includes physicists, mathematicians, geologists, engineers, and others whose research and educational interests lie within the broad spectrum of subjects comprising contemporary astronomy. The mission of the AAS is to enhance and share humanity’s scientific understanding of the universe.
A tax-exempt 501(c)(3) nonprofit corporation, the AAS is one of 10 member societies in the American Institute of Physics (AIP), whose mission is to advance, promote, and serve the physical sciences for the benefit of humanity. AIP publishes Physics Today, which is offered to all members of its member societies. AIP also provides authoritative information, services, and expertise in physics education and student programs, science communication, government relations, career services for science and engineering professionals, statistical research in physics employment and education, industrial outreach, and the history of physics and allied fields.
Administer the membership application and renewal process.
Process all new member applications, promotions, and reinstatements within three business days following approval by Executive Officer or his designee;
Process new AAS Division memberships and SPS applications received from the American Institute of Physics (AIP);
Ensure accuracy of iMIS internet batches; coordinates with accounting to close member-generated batches.
Manage membership department’s general communications and customer service.
Respond to email received at email@example.com by replying directly or forwarding to appropriate staff member. Processes associated member updates within three business days of receipt;
Respond to member queries by phone; mails membership documentation, publications (e.g. invoices, directories, calendars) and Physics Today claims within three business days of receipt.
Execute essential functions as listed below:
Organize membership applications and documents where follow-up is required;
Create, customize, update reports and administrative documentation relevant to membership;
Merge duplicate records; perform database clean-up on the fly;
Assist with onsite registration if necessary.
Process all donations and dues payments. Manage refunds and the supporting documentation as needed. Investigate and resolve payment issues.
Accommodate other member services and administrative responsibilities and requests as appropriate.
Accomplish other duties as assigned.
Bachelor’s degree in a relevant field of study, or equivalent combination of education and experience.
Minimum three years experience in environment requiring superior customer service skills and accurate data entry.
Effective oral and written communication skills are required.
Strong time management and organizational skills are required.
Knowledgeable and experienced with iMIS 20 software required. Crystal Reports experience strongly preferred.
Extensive experience with MS Office and Google’s G Suite platform are required.
Ability to focus on detail and exercise independent judgment. Ability to work in a team environment and also independently
Additional Salary Information: $30 Per Hour Starting Salary
About American Astronomical Society
The American Astronomical Society (AAS), established 1899, is the major organization of professional astronomers in North America. The membership (~7,000) also includes physicists, mathematicians, geologists, engineers and others whose research interests lie within the broad spectrum of subjects now comprising contemporary astronomy. The mission of the American Astronomical Society is to enhance and share humanity's scientific understanding of the Universe.