The Membership Operations Coordinator provides operational and administrative support to the Membership & Marketing Department, and is the key point person who consistently provides high quality customer service to our members. Primary responsibilities include the processing of membership applications, distribution of membership dues renewals and processing, management of accurate and timely membership records in our database, and support of our membership engagement and retention programs and member prospect recruitment campaigns. The position works to provide a positive member experience by assisting, engaging, and educating members and potential members about AASHE and its membership benefits and services. This position reports to the Membership Development Manager.
This is a virtual position with preferences for candidates who live in MA, VA, MD, PA, NC, FL, OH, ME, KY, TN, NJ.
Provides the highest level of customer service, responding to all inquiries and requests; builds valued relationships with members, non-members, donors and other stakeholders
Responds, records, tracks and reports on all member and other stakeholder inquiries and issues; prioritizes, escalates as needed
In coordination with Membership Development Manager, implements member recruitment and renewal campaigns throughout the year for all member categories; tracks member interactions and reports on progress and trends
Compiles, analyzes and processes membership and other program applications and payments, and coordinates membership renewals, including calling on members to remind of their membership invoice
Supports Membership Development Manager in fulfillment of exhibit and sponsorship benefits
Serves as subject matter expert for association management system, maintains accuracy of association contacts
Reviews AASHE website to ensure accurate and timely content regarding membership services and programs and collaborates with Marketing and Communications Coordinator to provide current content
Stays current with AASHE’s member benefits and program offerings and communicates them effectively, accurately, and in a timely fashion to all members and stakeholders
Performs other duties as assigned
Important:Please apply through our job application service. Please do not apply via email or through ASAE's application system.
EDUCATION AND EXPERIENCE REQUIRED:
Minimum: BS/BA Degree
At least two years in direct membership sales to organizations, companies, or colleges
At least two years of experience executing marketing/sales campaigns using AMS/CRM tools, email, and social media
At least one year of demonstrated success in providing high levels of customer service in a virtual environment
KNOWLEDGE AND SKILLS REQUIRED:
Accuracy and attention to detail
Ability to effectively communicate with internal and external customers, team members and staff
Self-motivated in a non-traditional work environment
Proven ability to meet established sales goals and quotas
Strong organizational and project management skills
Proficient in the use of Microsoft Office (or Apple or Google equivalents) computer applications and Internet sharing and conferencing applications (Skype, WebEx, Google Drive, etc.)
Beginner to intermediate experience in the use of AMS systems (e.g., MemberSuite) to manage a sales pipeline and to design and execute campaigns to retain and grow memberships or customers
Basic sales and marketing skills
Excellent oral and written communication skills with ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Able to manage and maintain a fully functioning professional home office
Occasional travel is required for this job, including the annual conference for up to 7 days at a time. Travel expenses are paid for or reimbursed by AASHE.
Telecommuting is allowed.
Additional Salary Information: AASHE offers competitive pay and a generous benefits package including but not limited to: health, dental and vision insurance, short-term and long-term disability insurance, life insurance, 401(k), paid vacation and sick time.
AASHE empowers higher education administrators, faculty, staff and students to be effective change agents and drivers of sustainability innovation. AASHE enables members to translate information into action by offering essential resources and professional development to a diverse, engaged community of sustainability leaders. We work with and for higher education to ensure that our world's future leaders are motivated and equipped to solve sustainability challenges. For more information, visit www.aashe.org.