American Association of State Colleges and Universities
June 27, 2018
Full Time - Experienced
EXPECTATION FOR ALL EMPLOYEES
Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect for staff diversity, accountability, ownership, and adherence to policies and procedures.
The Associate Vice President is responsible for the implementation of programs and activities designed to improve member relations and strengthen and promote member retention and renewals. A Database Coordinator will report directly to the Associate Vice President.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Associate Vice President duties:
Keep informed of developments in the field of membership services in order to recommend improvements, and advancements to ensure that AASCU is competitive, efficient, and operates with initiative and innovation, meeting member needs Develop and implement a comprehensive strategic membership plan Lead the membership area in support of the AASCU’s Strategic Plan Develop, implement, monitor, and evaluate membership marketing campaigns to achieve AASCU goals and objectives Work closely with the President to examine member data, identify trends, and opportunities to engage and recruit members Develop relationships with member campus staff Ensure collaboration, cooperation and communication with the Vice Presidents regarding membership services Review and evaluate membership transactions, statistics and program registration Draft letters and contact members who are in grace period or lapsed status to solicit new/renewal membership Participate in departmental efforts designed to proactively maintain and improve data accuracy and integrity by updating member and nonmember records with information obtained from a variety of sources. Participate in future CRM design phases and participate on cross-functional data governance or other similar teams Respond to member inquiries or general member services internal requests and via phone or email Develop and maintain reports (such as outreach by division) to assist the AASCU president and vice presidents in managing member recruitment and retention Oversee engagement/onboarding process for new members including distributing welcome kits, phone calls, and e-mail communications Board of Directors and Standing Committees
Annually coordinate the process for soliciting nominations and developing the slate of officers and directors for the AASCU Board of Directors and the Nominating Committee Annually coordinate the annual Standing Committee assignment process Prepare materials and provide staff support for the Council of Presidents/Business Session at the AASCU Annual Meeting Maintain Standing Committee and Board Appointments in membership database Generate annual membership report to the Board of Directors Organize the New Board Member Orientation Other Program Support
Perform other duties as requested
The successful candidate will be a team-oriented professional with a track record of inspiring leadership, collaboration, and success in recruiting, retaining and serving students, faculty or in a member organization. He/she will understand the role of a presidential higher education organization providing high-quality service to the members of the organization. A customer service oriented philosophy is essential. The candidate should have a strong knowledge of good management principles and practices and their application, techniques and procedures used in program development, and developing, reporting and evaluating programs. He/she will have a history of relationship-building with multiple constituencies and demonstrate an ability to support the organization and the presidents it serves.
5 to 7 years of relevant experience (association experience preferred)
Ability to manage, evaluate and utilize member database
Proficiency with an Association Management System (e.g., iMIS)
Proficiency with Microsoft Office Suite (Outlook, Access, PowerPoint and Excel)
Attention to detail
Ability to manage multiple high priority projects
Excellent written and verbal communication skills Excellent interpersonal and customer service skills
Preferred Knowledge, Skills, and Abilities:
Knowledge of databases, CRM/association management system and data visualization tools are a plus Must be able to understand the intended result and be able to create and execute the step-by-step tasks needed to accomplish the goal Must be task oriented and self-starter Extremely well-organized, goal-oriented and very high attention to detail Must be articulate and comfortable contacting members to track down information, follow up on lapsed memberships, and respond to inquiries Exceptional oral/written communications, analytical, decision-making, problem-solving, teamwork, and interpersonal skills Experience working with CRM or other association management tools Job Type: Full-time
Salary: $130,000.00 /year
About American Association of State Colleges and Universities
AASCU is a Washington-based higher education association of nearly 420 public colleges, universities and systems whose members share a learning and teaching-centered culture, a historic commitment to underserved student populations and a dedication to research and creativity that advances their regions' economic progress and cultural development.