Job Summary: The purpose of the role is to provide a world-class membership experience to critical ACC customers – our large corporate members – by working with the membership team, among others, to deliver on our membership acquisition and retention goals. Achieving these goals supports ACC’s success by increasing our corporate membership and helps ensure we remain the world’s most valuable network for in-house counsel. The role works cross-functionally and creatively with ACC colleagues, especially the membership, chapters, committees, legal resources, legal operations, education and marketing departments, to promote and support ACC membership.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
Develop in conjunction with the Senior Director of Membership Operations and Director of Corporate Membership and CLO/Stakeholder Engagement, strategies to achieve our acquisition and retention goals, increase corporate membership, and increase awareness and usage of ACC offerings among law departments of large organizations. This will necessarily involve carefully tracking levels of usage, member needs and reporting on the results of various projects and efforts undertaken to achieve these goals.
Support strong levels of corporate membership (CM) retention by growing outstanding relationships with existing law departments of large corporations, identifying their needs and challenges and articulating how ACC resources and services provide tools and information to address those challenges. Provide online demonstrations of ACC resources to CM departments upon request.
Identify and connect with key influencer(s) and/or ACC Membership Ambassador(s), initially within the largest law department members (Top CM) and maintain regular contact, at least quarterly, with these departments with a long-term goal to develop these contacts within all departments.
Identify and share opportunities to serve corporate members with key staff members (e.g., research team, education, legal operations and resources colleagues and other product developers) in order to ensure ACC offerings are aligned with the needs of the CM departments. Report on findings quarterly.
Develop, in conjunction with the Director of Corporate Membership and CLO/Stakeholder Engagement, a target list of key prospects and profiles of large legal department prospects to recruit for membership and report monthly on results.
With assistance from the Corporate Membership coordinator, support ACC’s membership retention and recruitment strategy, including “Enough for Corporate Membership” and “Room to Grow” efforts (i.e., identifying departments that have room to add more lawyers to their membership level).
Five or more years, including at least 2 years in project management, ideally in a membership or sales function of an association.
Excellent writing and communication skills, customer service skills, attention to detail
Ability to multi-task, work independently with little to no supervision, demonstrate excellent time management and organizational skills. Participation in a reasonable number of conference calls outside work hours to accommodate other time zones.
Excellent interpersonal skills, with the ability to get along with diverse constituencies and personalities, including members, chapter officers, staff and contacts at external organizations.
Preference for a candidate with knowledge of the in-house counsel profession; must have highly developed analytical skills; strong interpersonal, oral and written communication skills; excellent time management and organizational skills.
Languages: ACC seeks to hire multi-lingual candidates with fluency in English and a second language, with a preference in French, German, Mandarin, Cantonese, or Arabic.
About Association of Corporate Counsel
The Association of Corporate Counsel (ACC) is a global bar association that promotes the common professional and business interests of in-house counsel who work for corporations, associations and other private-sector organizations through information, education, networking opportunities and advocacy initiatives.
We anticipate and understand the needs of the in-house bar; help members deliver services to their corporate clients efficiently; promote the value of in-house services; influence the practice of law as it affects the in-house bar; and deliver a mix of relevant, timely services including information, education, networking, and advocacy.
With more than 40,000 members employed by over 10,000 organizations in more than 85 countries, ACC connects its members to each other and to the people and resources necessary for their personal and professional growth.