Overall Duties: Candidate will play an important role in the Member Journey especially focused on acquiring and retaining our members. The Member Journey Candidate will create meaningful experiences for members and potential members by coordinating the daily membership functions encompassing awareness, recruitment, engagement and retention efforts.
Aid in the continuing development of the member journey mapping and collaboration of staff and members on execution.
Aid in the development and execution of the annual membership plan to include membership marketing campaigns focused on recruitment and improved membership retention.
Focus on recruiting new members in existing and new industry segments and markets.
Managing potential new member lists and disseminating to the chapters and staff.
Responsible for the annual renewal campaign for regular and corporate members, as well as maintain and monitor engagement and member relations to ensure lasting member engagement and renewals.
Business Partner Advisory Council (BPAC) Liaison.
Onsite exhibitor liaison at national events.
Responsible for onboarding process for new brand and business partner members.
Market and coordinate advertising for CRM magazine and white papers with Business Partners, Sponsors and Exhibitors.
Supports marketing efforts by creating and distributing monthly communications to non-members and prospects.
Assists with development and maintaining branding and marketing materials for the organization.
Participates on the Membership and Marketing Committee monthly calls.
Responsible for following up on the member assessment survey.
Respond to all requests and inquiries that come into the association via web site, e-mail and phone and follow-up in a timely manner.
Assist in building chapter launch tool kit and assist in launching chapters.
Manage and update content on Membership related webpages
Travel to National events and assist as requested.
Other duties as assigned.
3 – 5 Years’ Management experience in a membership organization or sales in a for profit company
Proven writing/marketing experience
Problem solving and computer skills required
Highly motivated, proactive individual who can work well independently and/or within groups (staff teams, committees, etc.).
Ability to effectively handle multiple projects at one time and under tight deadlines
Website development experience preferred
Knowledge of social media and online tools
Knowledge of email marketing system (e.g., Informz, ConstantContact, etc.)
Knowledge of netFORUM pro by Avectra preferred
Additional Salary Information: SOCAP International offers a generous benefits package that includes:
• Medical, dental and vision insurance benefits
• Short and long term disability insurance and life insurance
• 401K plan, including safe-harbor contribution and employer matching
• Paid holidays
• Free parking
Founded in 1973, the Society of Consumer Affairs Professionals (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and... supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organization