Reporting to the Director of Membership (DM), the Assistant Manager of Membership (AMM) serves as a key resource to assist in the development and maintenance of a strong membership for the Society. The AMM is responsible for various logistical aspects of Membership Services, including managing the application process, coordinating the billing process and monitoring the membership database for accuracy and consistency. Additionally, the AMM is responsible for developing, implementing and analyzing recruitment and retention efforts for the Society.
Duties that the AMM is responsible for include:
Monitoring and managing the membership database for inaccuracies and improvements
Serving as the staff liaison to the Membership Committee: preparing membership applications for review; ensuring that committee members complete reviews in a timely manner; coordinating and processing membership approvals, rejections, objections and appeals; developing agendas for committee conference calls and/or in-person meetings; assisting in strategic efforts of the committee
Coordinating the annual membership billing process including running regular audits to ensure accuracy of data
Processing requests for resignations, changes in membership status, and dues reductions
Serving as the primary contact for staff requesting membership statistics, demographics or lists
Preparing reports and statistical data including resignation reports, batch reports and others as requested by the DM or Board of Directors
Developing and sending communications regarding application approval, recruitment, new member onboarding and other regular membership processes
Composing various membership communications including marketing emails, newsletter articles and automated database communications
Managing the Society’s online career center and other benefit partnerships, and processing royalty payments for these partnerships
Assisting the DM in strategic process of development and implementation of membership initiatives
Assisting in renewal and dues processing as needed; answering membership inquiries by phone and email
Additional related duties as assigned
A successful AMM will possess 2-3 years in a related field, a well-rounded skill set with the ability to learn new processes and systems. These include the quantitative and analytical skills to create and maintain reports in a variety of formats including ProTech CRM and Microsoft Excel. They should also possess a detail-oriented approach to identify and correct membership database errors and ensure that membership-related requests are processed in a timely and accurate manner. Additional creative and customer services skills are also needed to effectively and positively communicate with existing and prospective members.
The North American Spine Society is a multidisciplinary, professional medical organization dedicated to fostering the highest quality, evidenced-based and ethical spine care by promoting education, research and advocacy. NASS is comprised of more than 8,000 members from a variety of spine-related specialties. NASS currently has more than 50 staff headquartered in our beautiful state-of- the-art he...adquarters, the Specialty Education and Research Center (SERC) in Burr Ridge, IL. We offer competitive salaries, exceptional benefits and a positive work environment.
For more information about NASS, visit www.spine.org