The Director, Constituent Relations (DCR) will be responsible for directing all activities associated with building strategies and maintaining strong relationships with ABET member societies and other constituents (such as industry, other accreditors, and related organizations as assigned). Outreach to these groups, including development of effective communications is imperative. This requires the knowledge and experience required to both establish and build relationships and rapport with constituents, troubleshooting challenging situations, and working with minimal supervision. Nurturing relationships with member societies requires the incumbent to represent ABET at relevant society meetings and conferences..
The incumbent must be able to think strategically, building forward-looking plans to engage constituents, anticipating their future needs, and crafting executable plans to address a wide range of issues. This position works closely with all members of ABET’s management staff and reports directly to the Chief Accreditation Officer. The incumbent will also work closely with the Director, Accreditation Operations and Manger, Board Operations on issues related to member society participating on the Area Delegations, Board of Delegates, and Commissions
The incumbent will also engage the Industry Advisory Boards (IABs) in order to reinforce the value proposition regarding industry support for ABET volunteer release time within the broad variety of represented enterprises.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
As a senior member of the ABET HQ staff, is an exemplar for all employees with respect to effective teamwork and adoption of ABET Core Values, Core Purpose, and Value Proposition
Primary point of contact to ABET member societies for all ABET issues in which they may be engaged.
Manage the admission process for prospective member societies.
Represent ABET at appropriate member society functions such as annual meetings, conferences and education meetings as necessary.
Project Manager for all ABET HQ member society functions (e.g., Society Summit)
Assist societies in completing Accreditation Commission nominations, visit assignments for Program Evaluators (PEVs), and manage PEV remediation and expulsion cases.
Serve as primary ABET HQ contact for all issues related to PEV candidates during the identification, application and approval
Develop new tools and processes to enhance services to member societies. Collaborate with the various functions within member societies to assist the development of society awareness of ABET’s role in influencing the career growth and development of society members
Serve as staff liaison to the Industry Advisory Council (IAC) and assist IAC leadership in developing agendas, arranging meeting logistical support, assisting with the recruitment of new members, and providing other support as required
Establish a collaboration with Marketing and Communications to develop communication strategies essential for keeping all classes of constituents well informed on relevant issues.
Manage special projects as assigned.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree from an accredited institution in communications, marketing, business management, psychology, sociology, or a related field of study required.
Graduate Degree from an accredited institution in communications, marketing, business management, psychology, sociology, or a related field of study is preferred.
At least 10 years of professional work experience in positions of increasing complexity.
Previous experience in public relations, constituent relations or member relations is required.
Previous experience within volunteer organizations preferred.
Previous experience with educational program accreditation activities preferred.
Previous experience at one of ABET’s member societies-either as a staff member, or as a volunteer directly engaged in their society’s educational activities and accreditation is a plus.
KNOWLEDGE, SKILLS, ABILITIES:
Demonstrated professionalism, tact, diplomacy and a clear, courteous manner when dealing with all HQ staff, ABET Experts and constituents.
Highly developed communications skills: the ability to clearly and positively influence, motivate, and persuade others in a manner consistent with ABET’s Core Values, Core Purpose and Value Proposition.
Demonstrated ability to effectively build and nurture strong teaming relationships with other members of ABET HQ staff built on mutual trust and a desire to elevate the overall effectiveness of the organization.
Ability to identify trends in higher education broadly, technical education, federal government policies and business and industry practices, and articulate their relevance to ABET strategies, programs, and member societies.
Understand ABET member societies’ educational activities, and the issues they find most challenging.
Ability to develop the trust of their counterparts within member societies that ABET will address those issues most important to them.
Ability to work with minimal supervision and make decisions within his/her area of responsibility
Excellent project management, organization, and multi-tasking skills.
Proficiency in Microsoft Office; excellent computer and organization skills.
We accredit college and university programs in the disciplines of applied and natural science, computing, engineering and engineering technology at the associate, bachelor and master degree levels.
With ABET accreditation, students, employers and the society we serve can be confident that a program meets the quality standards that produce graduates prepared to enter a global workforce.
We began as the educational standard against which professional engineers in the United States were held for licensure. Today, after more than 80 years, our standards continue to play this fundamental role and have become the basis of quality for over 40 disciplines all over the world.
Developed by technical professionals from ABET’s member societies, our criteria focus on what students experience and learn. Sought worldwide, ABET’s voluntary peer-review process is highly respected because it adds critical value to academic programs in the technical disciplines, where quality, precision, and safety are of the utmost importance.
Our more than 2,200 experts come from industry, academia, and government. They give their time and effort supporting quality assurance activities around the world ...by serving as program evaluators, commissioners, board members, and advisors.
ABET is a nonprofit, non-governmental organization recognized by the Council for Higher Education Accreditation (CHEA).