Customer Service and Support, Education and Training, Membership
4 Year Degree
AMWA provides medical communicators with a welcoming, collaborative environment in which they can leverage meaningful connections, gain knowledge, share ideas, and solve problems. The Program Assistant position provides critical support to AMWA’s two major programs, Membership and Education, with a focus on meeting the needs of young professionals and new members.
The Assistant’s responsibilities include direct member service, order fulfillment, program coordination, and database support. In fulfilling these responsibilities, the Assistant has significant interaction with members, prospects, and other staff.
AMWA staff members have an opportunity to harness a variety of skills, think creatively, and innovate along with the organization. As a small staff organization, AMWA supports a collaborative working environment and recognizes the importance of each position’s value in meeting organizational goals.
Major areas of responsibility include
Member service and customer support
Essential Skills certificate program coordination
Office management and administrative tasks
Summary of responsibilities
Maintain and update records in AMWA’s membership database and other tracking systems.
Review membership transactions to ensure members are successful in joining and renewing, including the student membership process.
Provide timely and high-quality service to members, potential members, and other education program customers via email and phone.
Support efforts to promote the education program including the Essential Skills Certificate program and AMWA Online Learning
Fulfill product orders and manage product inventory
Send payment acknowledgements, process refunds, and handle special shipping requests as necessary
Generate sales reports and work to reconcile sales records with database reports
Maintain the postage machine and stamps.com accounts
Update database and curriculum records with enrollment and assessment information and coordinate related communications to learners
Provide support for the Annual Conference as needed
Provide support for other AMWA education programs as needed
Manage daily payment batching and monthly reporting reconciliation
Work closely with other staff and provide administrative support for team-wide activities
One to three years work experience, preferably within nonprofit organizations or associations]
BA/BS Degree preferred
Excellent verbal and written communication skills with attention to details
Comfortable with databases, data entry, and pulling reports
Ability to prioritize and manage a work flow that involves interruptions and multiple projects at the same time
Strong computer skills including MS Word, Excel, Outlook, and PowerPoint
Strong customer service orientation
Professional demeanor and ability to work in a team setting
Experience with association management systems preferred
Experience with content management systems and/or learning management systems is a plus
Ability to travel to the annual conference
The position requires an organized, enthusiastic, and flexible individual who is comfortable handling multiple projects at the same time. The candidate should be capable of incorporating appropriate quality control and service principles into all aspects of their work and use data to inform decisions. The ideal candidate will possess strong computer, writing, and editing skills; and be team-oriented. Experience working with databases and serving in a membership support capacity for an association/non-profit is a plus.
The work environment
AMWA has a collegial, high-energy, and results-driven work environment. The staff take pride in their effective time and resource management. We highly value collaboration, competency, innovation, and excellence. We look for candidates who have demonstrated these values in their day-to-day work experience.
Job Status: The Program Assistant can be structured as a full-time or part-time position and is classified non-exempt (paid hourly).
To apply: Please submit a cover letter and resume through this ASAE job portal or directly to firstname.lastname@example.org.
The American Medical Writers Association (AMWA) offers its members a unique, welcoming, and collaborative environment in which medical communicators can connect directly with peers and experts, fill gaps in knowledge, and acquire practical resources to help them work efficiently and effectively.
Founded in 1940, AMWA is the leading professional organization for writers, editors, and other communicators of medical information. AMWA's programs and services are designed to fulfill its mission to promote excellence in medical communication and to provide educational resources in support of that goal.