This position is responsible for identifying, developing, and implementing recruitment and retention strategies for the Fellow, Associate Fellow, and Affiliate member categories, and for developing and implementing new member orientation and engagement communications. In addition, this position is responsible for managing all activities to support Initiates as they prepare for Fellowship. This position is responsible for tracking College committees, developing guidelines and training materials for committee staff liaison, and managing the nomination process member on College committees. This position provides member support serving as the primary contact for member inquiries, coordinates the annual Division staff retreat, and provides operational support to the Division.
This Exempt position will report to the Associate Director, Division of Member Services in the Division of Member Services.
• Member Recruitment and Retention – Identifies, develops and implements strategies that focus on recruitment of Fellows, Associate Fellows and Affiliate member categories including design and content of recruitment materials, website information and general communications, collaborative opportunities with other Divisions, association research and outreach, analysis of Aptify data to identify non-member prospects, and author articles for ACS publications and newsletters. Identifies, develops and implements strategies to retain members including strategies to move Associate Fellows to Fellows as well as working with members who communicate their desire to resign or who are going to be terminated due to non-payment of dues. Analyze outcome of all efforts.
• Member Engagement - Coordinates member engagement activities including matching interested members with opportunities across the organization and coordinates member engagement events at the Clinical Congress and Leadership Summit. Researches, plans, and coordinates recruitment and retention efforts at external meetings, and provides staff support for the ACS Central Committee. Coordinates all aspects of the annual Committee Staff Liaison Training Meeting, maintains the Committee Management Guidelines for committee staff liaisons, and coordinates the annual call for committee nominations across all College committees.
• Member Support - Serves as the primary contact for the College for general member inquiries. Provides high-quality customer service to members via the 1-800 number and email box. Manages various communications related to member inquiries including updating/changing member information in the membership database and member profile, completing changes to member on-line profiles, develops member verification letters, and responds to general membership inquires.
• Initiate/New Fellow Support - Manages activities in support of the Initiates to include creating communications and a web page of information to support their attendance at the Convocation and Clinical Congress. Works with various vendors to provide support services for Initiates including new Fellow certificates, photography services, robe rental, and new Fellow welcome kits. Works with the Division of Integrated Communications on the New Fellows reception invitation and Convocation program, and helps manage and coordinate activities in the Initiate robing room at the Clinical Congress.
• Coordinates the annual Division staff retreat, and assists with special projects as assigned by the Director and Associate Director.
• Other duties as assigned.
• Bachelor’s degree from an accredited college or university is required
• Minimum of 7 years’ professional experience in a similar role or related field required.
• Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization and members.
• Must be able to think strategically, analyze data, and interpret research results.
• Capable of providing excellent customer service.
• Attention to detail and organizational skills.
• Must be able to multi-task.
• Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint).
• Display high level of energy and thrive in a fast-paced environment.
• Self-motivated and able to work independently and as a member of a team.
• Ability to plan and prioritize workload and meet deadlines.
• Ability to establish strong working relationships with all division teams and management.
• Experience in Associations, professional services, healthcare, and/or education desired.
Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Performs work in a normal office environment with long hours in front of the computer.
Other Necessary Requirements: Evening or weekend duties may be required. Light travel (approximately once a quarter) for activities such as out of town meetings is required.
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to firstname.lastname@example.org or call (312) 202-5000 and let us know the nature of your request and your contact information. The American College of Surgeons will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
An Equal Opportunity Employer
Internal Number: 19-0005
About American College of Surgeons
The American College of Surgeons is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.