QUALITY EXPECTATIONS: Our value proposition of Influence, Build, and Connectmotivates and guides the way we do business. The staffing team at APHSA is at the heart of our ability to deliver on our members’ expectations of us. In order to most effectively deliver value, we must actively work together as a team. In this teaming environment, we coordinate our actions, listen to other view points, and enable shared decisions through distributed leadership. We promote collective learning, always considering how to do our work even better. To this end, we encourage all team members to speak up with ideas and concerns, share information, seek help, experiment with new ways of doing work, and talk openly about mistakes.
By adopting the core values of (1) member focus and service; (2) continuous improvement; (3) innovation; (4) respect; (5) collaboration; and (6) accountability we further establish the expectations and commitments of how APHSA employees work with and treat each other, members, and partners in accomplishing our goals.
Embedded in these values are the following expectations of each employee: • produce high-quality work in a teaming environment • be adaptable to changing circumstances and able to make mid-course adjustments when necessary to the success of a task or product • be creative and active in problem-solving and open to alternative approaches; • be willing to test new ideas and learn from what works and what doesn’t • demonstrate commitment to continuous learning and improvement both individually and as an Association team member • write, speak and facilitate clearly and effectively for colleagues, members, and partners • lead in one's own area(s) of responsibility by providing recommendations and alternatives for advancing the work, through designs, plans and implementation strategies and by delivering on commitments • actively listen and demonstrate respect for colleagues and members with constant awareness of cultural/ethnic diversity
JOB SUMMARY: The Manager of Membership Operations is responsible for the planning, maintenance, and development of the associations’ association management software (AMS), currently iMIS 20, as it relates to APHSA membership and conference registration. Maintenance and management of the database includes generating various reports and data mining to generate the relevant membership lists and information necessary for effective membership outreach and internal business operations. The position is responsible for the optimal use of the AMS application throughout the association. This position is also responsible for ensuring for accurate registration records for conferences. May require up to 10% travel.
SPECIFIC JOB DUTIES/RESPONSIBILITIES:
Major Responsibility #1: Membership Operations Percent of Time Spent: 45% Key Supporting Tasks: • Oversee the membership application approval process • Manage the membership and prospect database with sufficient detail to support association activities • Manage member profile updates • Process all membership applications including identifying points of contact (poc) for member organizations • Manage customer service efforts for follow-up to members and prospective members • Oversee the processing and tracking of membership payments for reporting back to the Finance Committee and other departments, as needed • Align the finances in the AMS with accounting monthly to ensure accuracy and integrity of data • Provide regular reports on membership payments to respective departments • Work with other APHSA teams to develop and track member and program related data in the association AMS • Collaborate and make recommendations on member benefits, member programs, programs related to membership marketing including review of membership packets, communications, etc. • Support membership management for state and local dues, Strategic Industry Partner program and other non-dues revenue programs as developed outside of conferences and events • Ensure that Standards of Services (SoS) are developed, maintained and met to fully service our members • Work in tandem with the Chief Operating Officer and Director of Membership and Events to review and recommend dues structures to successfully recruit and retain members • Develop and manage, in coordination with other departments, a process for member feedback on programs and services • Ensure all member activities including attendance is recorded in database
Major Responsibility #2: Conferences Percent of Time Spent: 25% Key Supporting Tasks: • Manage the event registrations for conferences and events • Manage payment systems for registrations • Manage on-site registration, as needed and may include up to ten percent (10%) travel • Work with the Director of Membership and Events and Chief Operating Officer to review and recommend products to ensure registration software is security and privacy compliant and modern while interfacing with the association AMS software • Oversee the registration vendor relationship • Ensure invoices are produced and mailed following each conference or event which produces revenue
Major Responsibility #3: Database Management Percent of Time Spent: 20% Key Supporting Tasks: • Serve as project manager on all database initiatives working to insure integrity of the data and structure of the database • Serve as project manager on all internal database related initiatives • Ensure the integrity and performance of AMS database by performing regular diagnostic activities (e.g. execute the table analysis queries, execute Access queries and Crystal reports to identify and resolve conflicts in records and or tables) • Participate in National iMIS User Group and other local iMIS support groups to enhance APHSA’s use of iMIS • Write Standards of Services (SoS) for membership operations and data integrity for database maintenance • Provide support to staff including database training, maintenance, batch processing and reporting
Major Responsibility #4: Internal/External Relationships Percent of Time Spent: 10% Key Supporting Tasks: • Maintain first-rate customer service as the front-line contact to the association members • Enhance support and service by responding to customer needs in a timely and efficient manner • Oversee third-party vendors for the Connect team • Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction • Remain relevant with training to ensure the organization is employing best practices for database as well as membership operations • Schedule database training for staff as required • Works and teams with other staff as needed • Other duties as assigned or requested as it relates to membership operations, conferences and database management functions
EDUCATION AND EXPERIENCE QUALIFICATIONS REQUIRED:
Required Minimum Level of Education: College or Equivalent Training
Required Minimum Number of Years: 5+ Years
SKILLS AND COMPETENCIES REQUIRED:
• Ability to operate and maintain AMS software, currently iMIS 20 • Ability to understand and demonstrate software including iMIS 20, Microsoft Office 365™ • Ability to instruct others on use of software, when needed
The American Public Human Services Association (APHSA) is a bipartisan, nonprofit membership organization representing state and local health and human service agencies through their top-level leadership. Through our member network and three national Collaborative Centers, APHSA seeks to influence modern policies and practices that support the health and well-being of all children and families and that lead to stronger communities.
APHSA connects its members to national policymakers and human-serving organizations across a wide circle of stakeholders in the health and human services sector, as well as key partners in education, housing, employment, and others. APHSA also helps members build more capacity for their teams through access to our professional education and development conferences, technical expertise, publications, and our Organizational Effectiveness practice.