The American College of Clinical Pharmacy (ACCP), a professional membership association for clinical pharmacists, is seeking a Member Services Coordinator to join its Professional Development and Member Services team.
The Member Services Coordinator works with and provides support to the Senior Manager, Member Services in implementing ACCP’s Membership Development Plan on behalf of its Board of Regents. Responsibilities include supporting and executing initiatives to recruit and retain members, maintaining accurate membership records, assisting with membership reporting and analysis, and ensuring the timely and accurate collection of membership dues. This position also provides support to ACCP’s member communities and their initiatives and activities.
The successful candidate will exhibit a high commitment to customer service, a willingness to go the extra mile to meet member needs, and the initiative to resolve member issues and situations of member dissatisfaction to retain members and deepen membership commitment.
Duties & Responsibilities:
Works with the Senior Manager, Member Services to develop, implement, and evaluate ACCP’s recruitment and retention strategies and membership communications
Oversees ACCP’s student chapter initiative and coordinates student chapter-related activities before and during the ACCP Annual Meeting
Provides support to the National Student Network Advisory Committee and National Resident Advisory Committee to accomplish charges set forth by the ACCP Board of Regents
Provides support to other ACCP standing committees and task forces as needed to accomplish charges set forth by the ACCP Board of Regents
Oversees ACCP/PRN Student Travel Award and Resident/Fellow Travel Award application and notification processes
Oversees ACCP student and postgraduate trainee initiatives, including the On Demand Curriculum Vitae Review Service, the On Demand Letter of Intent Review Service, and the ACCP Mentoring Program
Assists in the preparation of membership development reports for senior management and the ACCP Board of Regents. These reports provide updates on key member demographics and membership development activities supporting membership development goals.
Assists in maintaining the member services-related areas of the ACCP website and membership database
Oversees the processing of new member applications and membership renewals
Works cooperatively and jointly to provide quality, seamless customer service
Provides advance and on-site support for association conventions and meetings
Performs other duties and projects as requested or assigned
Education and Experience
Bachelor’s degree in Business Administration, Marketing, or a related field
1-3 years’ member services experience in a membership association or related industry
Other combinations of education and experience that meet the minimum requirements may be considered
Expertise in membership marketing strategies preferred
Proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) and Adobe Acrobat required
Knowledge and familiarity with iMIS association management system strongly preferred
Excellent project management skills; ability to prioritize and coordinate various projects simultaneously
Ability to function independently and under tight and shifting deadlines is essential
Accuracy and attention to detail is critical
Ability to work effectively both independently and as a member of a team
Effective interaction and follow-through with members, customers, volunteers, and staff is essential
Excellent communication and interpersonal skills, and a willingness to work with others toward a common goal
Salary range for this position is $40,000.00 to $50,000.00 per year, depending on qualifications.
This position is not eligible for reimbursement of relocation expenses.
For consideration, please submit a resume and cover letter, including salary requirements, via the Application link.
Background screening will be required as a condition of employment offer.
Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
Additional Salary Information: ACCP offers a comprehensive benefits package, which includes health, dental, and vision insurance; life, LTD, and AD&D insurance; paid holidays; significant paid time off; free parking; and a very generous 401(k) retirement plan.
About American College of Clinical Pharmacy (ACCP)
Located in Lenexa, Kansas, the American College of Clinical Pharmacy (ACCP) is a 501(c)(6) nonprofit professional membership association that provides leadership, education, advocacy, and resources to enable clinical pharmacists to achieve excellence in practice and research. ACCP's membership is composed of 17,000 practitioners, educators, administrators, scientists, students, residents, fellows, and others committed to excellence in clinical pharmacy and patient pharmacotherapy.
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