The Program Coordinator provides ongoing coordination and support for various Trauma Quality Programs and activities including NTDB, TQIP, TQIP Collaboratives, and coordinating the on-boarding and contract process for new participants in these programs. The Program Coordinator provides customer support, follow-up, and tracking related to these activities and maintains a database on customer support issues. In addition, this person assists with managing projects and facilitating communication among team members.
This exempt level position will report to the Program Manager, Trauma Quality Program, in the Division of Research & Optimal Patient Care.
• Provides reports on program participation and recruitment as needed. Manages risk-adjusted benchmarking participation and data submission tracking for facilities requesting ACS Consultation, Verification, or Reverification visits. Coordinates communication and evaluation plan for facilities choosing to participate in other risk-adjusted benchmarking programs.
• Supports the testing, review, and implementation of College-wide standardization efforts for the Quality Programs.
• Provides ongoing customer support to TQP participants on all aspects of the program. Provides additional support to military facilities enrolled in or in the process of joining the Trauma Quality Programs. Support includes assisting participants with questions related to program participation, deliverables, and account access. Maintains a database on customer support issues and FAQs.
• Coordinates all aspects of new TQP participant recruitment and on-boarding, including written communications, website updates, customer service, contract processing, tracking and follow up, data quality monitoring, and training materials. Manages the data entry on agreements and contracts in the contract management software.
• Champion and promote the priorities and interests of the Trauma Quality Programs through social media, exhibiting, and coordination of ACS website content.
• Contributes enthusiastically to an environment of continual performance improvement, team collaboration and service to improve care of the injured patient, executed in accordance with the ACS values. Seeks and promotes areas of integration and alignment within Trauma Quality Programs and across ACS activities. Pursues and welcomes opportunities for evolution of responsibilities and growth in position. Creates and maintains written organizational processes and procedures in support of all projects and activities handled in this program area.
• Other duties as assigned
• Bachelor’s degree from an accredited college or university required.
• Minimum of two years of professional office experience is required.
• Two years of project coordination experience is preferred.
• Must be adept at using all Microsoft Office programs (Outlook, Word, Excel, and PowerPoint) and have the ability to quickly learn other software.
• Excellent communication skills (verbal and written) necessary to effectively interact with all levels of organization.
• Attention to detail and organizational skills.
• Display high level of energy and thrive in a fast paced environment.
• Self-motivated and able to work independently and as a member of a team.
• Ability to plan and prioritize workload and meet deadlines.
• Ability to establish strong working relationships with all division teams and management.
• Experience in associations, professional services, healthcare, and/or education desired.
Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Normal office environment with long hours in front of the computer.
Other Necessary Requirements: Occasional evening or weekend duties may be required. Minimal travel (i.e., quarterly) for activities such as out of town meetings is required.
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to firstname.lastname@example.org or call (312) 202-5000 and let us know the nature of your request and your contact information. The American College of Surgeons will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
An Equal Opportunity Employer
Internal Number: 19-0029
About American College of Surgeons
The American College of Surgeons is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.