This is a new role at AANA and is an unique opportunity to work collaboratively as well as independently. We are seeking a candidate who is innately curious and deeply analytical. The ideal candidate will have a strong focus on delivering results and have a restlessness to answer “why?” questions. A customer service mindset is essential.
The business intelligence analyst will drive analysis, data discovery and interpretation of data as it relates to understanding AANA’s customers and members. This position will play an integral role in helping the Director, Member Services and Engagement and Chief Marketing Officer build a data-driven team while delivering analysis for strategic initiatives across the organization.
MAJOR DUTIES AND RESPONSIBILITIES
Data Analysis and Reporting:
Identifies, develops and executes analyses to uncover areas of opportunity and present recommendations that will help shape member engagement, sales and marketing roadmap.
Uses data analysis to identify trends, create and maintain dashboards and adhoc reports, as requested.
Develops a thorough understanding of customer behavior, product and program trends to inform decision making.
Defines and develops customer segments based on segmentation analysis.
Determines cadence and sequence of customer touchpoints across channels.
Data Governance and Integrity:
Collaborates with the IT department to develop and enforce basic data governance to ensure customer data is measured effectively across the organization.
Partners with the data processing team to accurately and efficiently capture data.
Organizes and manages customer and marketing data.
Ensures the accuracy of the reporting data and analytics.
Works closely with IT to implement AANA’s BI tool.
Create reporting/analytics solutions for internal stakeholders.
Identify ways to capture customer data in Aptify.
KNOWLEDGE & SKILLS
3-5 years of customer and marketing analysis experience required.
Experience in proactively developing and improving processes.
Bachelor's degree in Business, Marketing, Statistics or other related field.
Qualifications & Other Skills:
Advanced experience with Excel and SQL.
Intermediate experience with Tableau, PowerBI or other data visualization tools.
Experience working with Association Management Systems (AMS) such as Aptify, Personify or iMIS.
Experience working with large volumes of data, combining and reconciling data from different sources with ability to turn data into insights.
Passionate about data and discovering new trends and insights.
Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the association.
Demonstrated project management skills.
The AANA offers a comprehensive employee benefits package which includes:
BlueCross and Blue Shield of Illinois medical
Consumer Driven Health Plan (HSA)
401(k) with a competitive match and generous additional annual company contribution
Company covers cost at 100% for;
Additional benefits include;
Office closed between Christmas Day to New Year’s Day
Generous time off for vacation
Employee referral bonus!
About American Association of Nurse Anesthetists
Founded in 1931, the American Association of Nurse Anesthetists (AANA) is the professional association representing more than 44,000 Certified Registered Nurse Anesthetists (CRNAs) and student nurse anesthetists nationwide. CRNAs are advanced practice nurses who are the hands-on providers of approximately 32 million anesthetics given in the United States each year. They administer every type of anesthetic, work in every type of practice setting, and provide care for every type of surgery or procedure, from open heart to cataract to pain management.
The AANA promulgates education and practice standards/guidelines and affords consultation to both private and governmental entities regarding nurse anesthetists and their practice.
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