Our outstanding team of professionals seeks someone who shares our passion for public horticulture and organizational excellence. The work will reward their relationship-building skills and their desire to serve our field, growing with the Association as we fulfill its vision of a world where public gardens are indispensable.
The Member Development Manager acquires, retains and engages Organizational (Institutional and Corporate) and Individual Association members, creating strategic opportunities for them to partner through sponsorships, advertising or other collaborations with the Association for mutual benefit. Directly responsible for meeting revenue generation target goals and for membership data management processes, the Manager embodies the American Public Gardens Association’s Mission, Vision and Strategic Plan goals by providing exceptional service to members as they connect and advise them to make use of all of the Association’s offerings and benefits.
Duties & Responsibilities
Renews and (when mutually advantageous, upgrades) current Association members
Creates and implements strategies for approaching and closing on prospects for Annual Conference and Symposia sponsorship, exhibits, Public Garden magazine program advertising, and opportunities for affinity programs
Acquires new (and re-captures lapsed) members through strategic identification, proposal development, and closing
Coordinates and/or directs all processing aspects for above programs including records management, invoicing, benefit deliverables, and ongoing stewardship
With the Executive Director, develops annual budgetary goals and generates monthly reports monitoring progress on revenue for all membership categories, expenses related to membership, and other membership KPIs
Primary point of contact and an organizational ambassador who connects members to other staff and/or their benefits, and how to best utilize them
Ensures organizational member rosters and member database is consistently updated to reflect current member participation in all programs and benefits
Manages and safeguards the member database, assuring security and confidentiality of member contact information and monitoring proper utilization of the Association’s mailing lists
With the Director, External Relations - identifies, develops, and maximizes opportunities for increased support from member institutions and others
Serves as Staff Liaison for 1-2 Professional Communities, supports their activities and initiatives
Participates with all Association staff in leading and executing key facets of the Annual Conference
Supervises part-time support staff and/or volunteers as designated to assist with database or other member processing functions
Knowledge and Background
Demonstrated success in being personally responsible for regularly meeting or exceeding sales/revenue goals, either in the for-profit or non-profit sector
Familiarity and experience working with membership organizations, associations, or non-profits
Demonstrated experience working in sales contact, member, or donor databases such as SalesForce, iMIS, Donor Perfect, or Raiser’s Edge) - particularly in running queries and reports
Proficiency using MS Office Suite
Skills and Abilities:
Extremely customer/member service-oriented with a demonstrated ability to resolve issues with grace and diplomacy
Strong written, oral, listening, and other communication skills
Well-organized with a strong attention to detail and ability to manage multiple projects at one time while being respectful of deadlines
Positive, persuasive, and persistent while at the same time poised and professional
Ability to work well independently and creatively within a team environment
Results-driven and self-motivated individual able to work with minimal supervision
Can supervise and manage part-time and volunteer staff; dedicated to their mentorship and professional growth
Please email your resume and a cover letter detailing your interest in the position to Ms. Kate Tyrawski at firstname.lastname@example.org. No phone calls, please. The deadline for applications is Friday, December 6.
The position is full-time, exempt. Salary is commensurate with experience, ranging between $57,000-$62,000 per year plus benefits. Position operates in a professional office environment with moderate noise. Sitting for long periods of time is typical but brief periods of walking/standing may occur. This position can work from Association offices in Kennett Square, PA, or can be fully remote in accordance with the Association’s telework policy. The American Public Gardens Association is an EOE. For more information about the American Public Gardens Association, please visit www.publicgardens.org
Telecommuting is allowed.
About American Public Gardens Association
The American Public Gardens Association is the leading professional organization for the field of public horticulture. We advance the field by encouraging best practices, offering educational and networking opportunities, and advocating on behalf of our members, our programs and public gardens worldwide. We work together with our members and others to strengthen and shape public horticulture, providing the tools and support industry professionals need to better serve the public while preserving and celebrating plants creatively and sustainably.
Since 1940, we have been committed to increasing cooperation and awareness among gardens. Our members include more than 600 institutions, spanning 49 states, the District of Columbia, Canada, and 20 countries. Our members include, but are not limited to, botanic gardens, arboreta, zoos, museums, colleges and universities, display gardens, and research facilities.