CFP Board seeks a highly motivated team player to serve as Director, Examinations. The successful candidate will lead and manage CFP Board’s Examination development and administration, consistent with initial certification and NCCA accreditation standards, as well as best practices of high stakes testing programs. He/she will also develop and monitor project schedules and action plans for Exam program activities. The ideal candidate will embrace open collaboration, possess intellectual curiosity and help the organization deliver results towards fulfilling our mission.
Partners with Managing Director, Professional Practice to lead and manage the CFP® Examination standard function to ensure strategic and operational decisions and actions meet the highest standards, including NCCA accreditation and best practices in the testing field for programs of similar size and scope
Leads the strategic and operational planning, implementing and evaluating annual examination development, administration, results and evaluation, including management of testing partner, outside contracted firms and consultants, to ensure compliance with CFP Board standards and contractual terms and conditions
Manages the achievement of CFP® Examination program and practice exam product goals through day-to-day management of exam partner relationship and coordination of exam development, exam delivery, and results reporting functions
Manages day-to-day operations, maintenance, and monitoring of practice exam performance, including revenue impact
Serves as the staff liaison to the Council on Examinations, Item Writing Committee, Technical Advisory Group, and other necessary volunteer engagements which focus on high quality volunteer service, current job descriptions, mentoring, training and evaluation
Maintains current and comprehensive knowledge of all activities for examinees requesting and receiving accommodations, especially those directly affecting examinee registration, test administration, and score reporting.
Serves and contributes to inter-departmental and organizational committees and task forces, as directed, with active contributions and follow up on assigned tasks and projects
Maintains timely, accurate, and professional communication with applicants, candidates, CFP® professionals and others including requests for information, problem resolution and assistance with examination standards successful completion
Analyses and researches industry trends and best practices to support exam program actions
Maintains records of meetings and exam administration contract compliance issues
Creates, reviews, revises, and/or implements ongoing communications to candidates and potential candidates
Creates and manages information dashboards for Exam functions, ensuring timely and accurate information is provided
Develops and manages departmental budget
Serves as a coach and mentor to department staff; actively invest in team’s professional growth and development
Performs other duties as assigned
Bachelor’s degree required, Master’s degree or relevant coursework in education, educational measurement, psychological measurement, evaluation, assessment, instructional design or a related field preferred
Minimum 5 years’ managing projects and programs; experience in testing industry; previous certification or association industry is preferred
Demonstrated experience with external contracted services and consultant management
Proven analytical experiences, particularly in quantitative science
Excellent organizational, planning, prioritizing, problem solving and decision-making skills, including budget development and management and goal setting
Excellent interpersonal, written and verbal communication skills, including presentation skills
Strong attention to detail and creating structured, repeatable, and documented policies and processes
Ability to think analytically and critically
Strong customer service attitude with ability to effectively communicate with individuals under duress
Proficient with Microsoft Office
To apply, send your resume and one-page letter summarizing your interest, qualifications and salary expectations. Please reference Director, Examinations position in your cover letter. Email your application to email@example.com, Attention: Director, Human Resources, CFP Board, 1425 K Street NW, Suite 800, Washington, DC 20005.
CFP Board believes that diversity of experience and perspective are strengths and seeks to continue to grow a highly committed, skilled and collaborative staff.
About CFP Board
The mission of Certified Financial Planner Board of Standards, Inc. is to benefit the public by granting the CFP® certification and upholding it as the recognized standard of excellence for competent and ethical personal financial planning. The Board of Directors, in furthering CFP Board’s mission, acts on behalf of the public, CFP® professionals and other stakeholders. CFP Board owns the certification marks CFP®, Certified Financial Planner™, CFP® (with plaque design) and CFP® (with flame design) in the U.S., which it awards to individuals who successfully complete CFP Board’s initial and ongoing certification requirements. CFP Board currently authorizes more than 76,000 individuals to use these marks in the U.S. For more information about CFP Board, visit www.CFP.net.