The SSO Director of Membership will be responsible for the development and execution of membership recruitment and retention strategies. The focus is on the strategic direction and management of membership development: recruitment, and retention to increase membership; meet or exceed revenue and expense objectives; and positioning the SSO competitively through consistent use of member segmentation globally. The Director of Membership will exercise creativity and innovation to facilitate the development of membership strategy based on analysis of database records and competitive data. This role has significant member/volunteer interaction, serving as the staff liaison to the Membership Committee and Community Practices Sub-Committee. This position is responsible for the programs, practices, and processes that generate approximately 30% or more of the Society’s income from membership dues. The position reports to the Associate Executive Director, Administration, and will play an important strategic role in promoting the SSO member benefits.
Develops and directs a comprehensive program for membership recruitment and retention and implements new strategies and recommends and manages new member benefit programs.
Create, implement and execute annual membership renewals and retention plans to ensure goals are met.
Serve as liaison to the Membership Committee with the primary objective of serving as an expert in the functional area of membership. Oversees the strategic direction of this volunteer group and their engagement in the membership functions of the International Conference on Surgical Cancer Care.
Coordinates numerous membership activities, operational and budgetary issues, volunteers and task force activities, and motivates and educates staff to participate in membership promotion and development activities.
Collaborate with the Director of Marketing to execute persuasive organizational and value proposition messages for all personas. Implement the strategic and tactical promotion of member benefit programs and events to these key target audiences via print, direct mail, and digital marketing platforms.
Work in a team-oriented environment to create and manage cross-organizational, integrated membership marketing strategies and modify department work assignments to maintain workflow deadlines.
Manage the Membership Coordinator and collaborate to provide a high level of customer service as it relates to membership recruitment & retention, support, and an engaging member experience.
Develop and implement strategic initiatives to grow SSO’s global membership consistent with the strategic goals of the SSO.
Enhance benefits consistent with the tiered membership model and renewals.
Supervise the Manager, Global Programs and SSO’s implementation of the Society’s international program.
Collaborates with the CEO and Manager, Global Programs on the development of new member service programs for the Society’s global members.
Prepare and analyze membership metrics and data on members’ needs, including tracking members through career stages.
Develop measurement and reporting to track the effectiveness of all membership activities and prepare reports for senior management and the SSO.
Bachelor degree in communications, marketing, public relations, or similar field. Advance degree preferred.
10+ years of applicable experience preferably in health care society membership or association membership. An eye for accuracy, detail and new opportunities is essential.
Superior written and verbal communication skills; excellent persuasive communication skills.
Proficient in all Microsoft Office applications. Knowledge of iMIS, preferred.
Ability to function at both a strategic and tactical level; business acumen and high integrity.
Ability to effectively manage time, prioritize work, multi-task across many assignments.
Demonstrated creativity and innovation and superior project management skills.
Strong management skills and ability to handle multiple projects simultaneously.
Extremely organized, a self-starter, agile facilitator and resourceful team player.
Some travel required.
What we offer:
Collaborative work environment that values hard work and creative thinking.
Support for professional development.
Competitive salary with great benefits including health insurance, dental benefits, vision insurance, 401K, and PTO. In addition, the SSO offices are closed the week between Christmas and New Year’s Day.
Flex hours, casual dress code, and ability to telecommute one day per week after six months of employment.
Free in-building workout facility.
Conveniently located near I-294, I-90 and I-190, and easily accessible from the Rosemont CTA Blue Line station. Complimentary shuttle from the station to the building during rush-hour.
About Society of Surgical Oncology
The Society of Surgical Oncology (SS0) is the premier organization for surgeons and health care providers. The mission of the SSO is to improve multidisciplinary patient care by advancing the science, education and practice of cancer surgery worldwide. SSO has a membership of 3,000 professionals, the majority of whom practice in North America. SSO is located in Rosemont close to Chicago, O’Hare Airport.