NQF embraces a culture of excellence through multi-stakeholder collaboration. We encourage and empower each employee to prioritize learning and growing by providing them the resources to deliver excellence. At NQF, you will find a fast-paced, challenging, inspiring and rewarding career. Maximize your talent and join a team committed to setting high standards for better healthcare efficacy and delivery.
The Specialist, Product and Membership Design position provides extensive operational support to NQF member services and provides coordination of tasks associated with member recruitment and retention, engagement programming and member care, as well as the implementation of strategies that reinforce the member value proposition. Interacts with members and potential members under supervision, but with minimal direction.
The Specialist will have a broad understanding of NQF programs and benefits; communicating the value proposition to both internal and external constituents with a primary goal to increase engagement and overall membership. This position has significant interaction with members, prospects, volunteer leadership and staff.
POSITION DUTIES AND RESPONSIBILITIES
Provides stellar frontline virtual and in-person member and customer care. Responds regularly to member and customer inquiries.
Coordinates and actively participates in prospective member recruitment outreach activities.
Schedules and prepares materials for in-person and phone meetings with current and prospective members. Conducts background research for Sr. Director, VP and other staff leaders for member interaction.
Attends retention and prospect meetings. Provides meeting summaries and recommendations to management for action and follow up.
Supports team activities during membership renewal period and other outreach campaigns, including collaborating with Membership Specialist on all retention activities related to renewal management and dues tracking, list review and preparation.
Coordinates onboarding efforts for all new members including orientation, including planning delivery and education, bringing together internal staff and leadership.
Monitors payment status, tracks and manages member data, and distribution of member welcome materials.
Provides ongoing data entry/data integrity support and oversight including, contact updates, roster management and data imports, as well as support for renewal management activities.
Generates reports and queries, providing interpretation of data that supports strategic member engagement efforts.
Provides membership-related support for committee-related activities. Manages relationships with members to align with committees, as needed.
Assists with the development of standardized membership processes.
Makes decisions on basic projects. Recommends policies/solutions to management concerning various member recruitment and retention activities/tasks.
Demonstrated adaptability and flexibility.
Other responsibilities as assigned.
3 years experience in a membership, relationship management or client relations role.
Trade/Professional Association or non-profit experience is preferred.
Experience using Association Management Software or Client Relationship Management platform.
Proficiency in Microsoft Office, particularly Excel with use of formulas, and development of charts and graphs.
Knowledge of Informz and Higher Logic platforms, is a plus
Demonstrated excellent customer-service, responsiveness and willingness to get the job done.
Ability to quickly learn, understand and communicate the organization’s goals and objectives.
Excellent analytical skills, evaluative and problem-solving abilities
Ability to manage data and compile reports.
Ability to work collaboratively across the organization.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, decisive, independent self-starter who can work independently.
Keen attention to detail.
Telecommuting is allowed.
About National Quality Forum
The National Quality Forum (NQF) is a not-for-profit membership organization created to develop and implement a national strategy for health care quality measurement and reporting. A shared sense of urgency about the impact of health care quality on patient outcomes, workforce productivity, and health care costs prompted leaders in the public and private sectors to create the NQF as a mechanism to bring about national change.
Established as a public-private partnership, the NQF has broad participation from all parts of the health care system, including national, state, regional, and local groups representing consumers, public and private purchasers, employers, health care professionals, provider organizations, health plans, accrediting bodies, labor unions, supporting industries, and organizations involved in health care research or quality improvement. Together, the organizational members of the NQF will work to promote a common approach to measuring health care quality and fostering system-wide capacity for quality improvement.