Administrative, Clerical, Support, Customer Service and Support, Other
4 Year Degree
This position will provide primary general telephone support to the society, as well as administrative and project support for the Membership & Chapter Relations, Governance & Operations and Fundraising departments.
Monitors and respond to community ASAM email and voice mail boxes
Respond to and field emails and phone calls from callers pertaining to website login, membership, conference, courses, payments, and other ASAM products and services
Responsible for maintaining FAQ resources for staff reference
Provides weekly report on trends & issues from all emails and phone calls
Assists in the planning and implementation of processes to improve customer service to members.
Responsible for performing data entry and data clean-up projects to routinely and systematically improve the database integrity.
Ensure timely resolution for issues related to data in the AMS
Provide administrative/project support for membership initiatives and annual events
Inventory and submit biweekly office supply order. Ensure office supplies are adequately stocked.
Collection and distribution of all mail and packages.
Logging and batching of incoming checks in absence of the Manager of Governance and Operations.
Process weekly donations/gift payments and sending of appropriate thank you letters to donors.
Other duties as assigned
Works closely with:
Staff, Members and Committees
Education and Experience:
One to two years of customer service experience working within an association.
Experience working with medical associations is preferred.
Bachelor’s degree preferred.
Skills and Abilities:
Must have advanced knowledge in Microsoft Excel and be able to learn to use additional software as required
Ability to efficiently handle multiple priorities in a fast-paced environment with attention to detail.
Good interpersonal skills with ability to interact effectively, efficiently and professionally with individuals at all levels of the organization.
Excellent written, organizational, communication and customer service skills are required.
Resourcefulness and creativity valued.
Team player with positive attitude, enthusiastic energy and ability to have fun with team members.
To Apply: Please submit a resume and cover letter to hr@ASAM.org explaining your interest in the position and how your skills match the position.
ASAM is a medical professional society representing more than 6,500 members with 50+ staff and a $10M annual operating budget. It is an energetic, fast-paced organization with multi-faceted opportunities in the area of addiction medicine.