The National Business Officers Association (NBOA), the only national association focused exclusively on supporting independent school business officers and business operations staff and fostering financial and operational excellence among independent PK-12 schools, is seeking a proactive and collaborative professional to serve as Association Services Coordinator.
The Association Services Coordinator supports the functions of the Executive Office and provides key administrative scheduling, and logistical support to the President and CEO, as well as general support of day-to-day administration of the NBOA headquarters office. The role also supports other major association functions by responding to NBOA member and customer inquiries, assisting with programs administration, and providing support for marketing and communications functions. The incumbent must have the ability to interact successfully with both internal and external constituents. This position demands excellent organization skills, a proactive focus on customer service, and excellent verbal and written communication skills including grammar, spelling, and proofreading.
Essential responsibilities for this position include:
Executive Office Support
Maintain the Outlook calendar and appointment schedule for the President and CEO, and schedule appointments and organize meetings on his behalf, including polling Board members for conference call availability and scheduling conference calls
Coordinate the organization and advance distribution of agendas and accompanying materials for Board and Committee meetings, speaking engagements, association meetings, etc., as requested by the President and CEO
Assist with projects for the Board of Directors, including the CEO assessment, Board self-assessment, Board Committee preferences, and CEO professional development logistics
Maintain the online Board Community library documents and update as appropriate
Manage President and CEO’s travel and expenses process, including organizing travel folders for the President and CEO’s travel engagements. Maintain CEO business travel expense support for review by the association Treasurer upon request.
Assist in preparation of reports, presentations, proposals, contracts, surveys, minutes and other correspondence as requested
Perform other duties as assigned in alignment with CEO support responsibilities and organizational goals
General Administrative Support
Answer all general association telephone inquiries
Receive office visitors, mail, and deliveries. Distribute mail; order and maintain office supplies
Assist with troubleshooting office equipment (e.g. copier/printer). Organize common storage areas. Maintain a list of office inventory items.
Interface with building management on maintenance requests
Assist in staff planning and offsite preparation activities
Perform other duties as assigned in alignment with administrative responsibilities and organizational goals
Association Services Support
Serve as a primary point of contact for member inquiries, including membership and programs email and phone calls. Answer all email and voice messages in a timely manner.
Assist with AMS updates for organizational or individual record changes and the processing of event registrations
Cross-train and serve as backup for the administration of continuing education credit offerings, including distribution of CE certificates
Provide logistical and onsite support for in-person NBOA meetings and events
Support membership, marketing, programs, and communications projects and efforts as needed
Perform other duties as assigned in alignment with association services support responsibilities and organizational goals.
Bachelor’s degree. Equivalent work experience will be considered.
A minimum of one to two years of executive or administrative support, preferably in the non-profit sector, in a full-time capacity
Experience providing board support and assisting governance functions preferred
Experience with NetForum or other association management systems preferred
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
Skills and Attributes:
Highly organized, with a focused attention to detail and accuracy in all assignments
Strong customer service orientation and project management skills
Strong analytical, verbal, and written communications and interpersonal skills
Ability to prioritize and meet competing deadlines
Ability to maintain confidentiality
Flexible and willing to accept varied assignments with enthusiasm
Ability to manage time, work independently and meet deadlines to achieve desired outcomes
Demonstrated initiative and ability to successfully plan, execute and multitask on concurrent activities
Self-starter and proactive worker, with the ability to work independently with minimal oversight
Ability to work with flexibility and efficiency in a virtual/distributed team environment, interacting individually and as a part of a complex team effort
Exhibit a positive “can do” attitude within the staff and externally with NBOA members and customers
Ability to travel as required, at minimum, approximately one week in either February or March, and short-term meeting travel
Physical Demands/Work Environment:
Fast-paced and focused, with significant interactions by phone and email
Lifting to 20 pounds, and standard reaching, bending and stooping
Normal work environment demands, with long hours in front of a computer
Occasional travel by car, rail or plane, and longer work days
To be considered, the applicant must provide as attachments a cover letter with salary expectations for this position, a resume and a list of professional references. No calls or emails, please.
About National Business Officers Association
Founded in 1998, the National Business Officers Association is the only national membership organization focused on the needs of the independent school business office and business operations staff in the country. Its mission is to develop, deliver and promote best business practices to advance independent schools. Through its Annual Meeting, magazine and newsletter, webinars, online courses, research initiatives and websites, NBOA advances business excellence to help independent schools achieve educational excellence in the 21st century. NBOA employs 17 full-time staff and operates an annual budget of $6 million. The association is headquartered in Washington, DC, with some staff serving the association from home offices located across the country. Since 1998, NBOA has grown and expanded its membership, programs and services, currently serving over 1,400 member schools in the United States, 130+ corporate members, and more than 100 schools in Canada and across the globe.