Administrative, Clerical, Support, Customer Service and Support, Education and Training
Required Education:
4 Year Degree
The Education Coordinator/Specialist will support NAHQ’s education programs and provide administrative support to NAHQ’s certification team. This role assists team members by coordinating CPHQ virtual prep courses, monthly webinars, continuing education (CE) approval program and the Journal for Healthcare Quality. This role is objective focused, proactively raises program/product & customer service issues to leadership and concentrates on customer feedback to recommend opportunities for improvement.
ESSENTIAL FUNCTIONS
Products & Programs Support (75%)
Manages the delivery of NAHQ’s CPHQ virtual prep courses including:
Schedules appropriate instructors and support personnel
Conducts platform training for learners, instructors, and staff
Ensures course files, website content, and associated materials are up-to-date and made available to learners
Maintains standard operating procedures (SOPs) for all methods of delivery
Moderates virtual sessions and ensures they are organized, professional and polished
Provides technical support to instructors and learners
Conducts polls and ensures activities/exercises run smoothly
Collects evaluation feedback
Coordinates the development and delivery of NAHQ's live webinar program (Learning Labs) including:
Assists speakers/presenters with program/content development
Coordinates program set up and communication
Moderates the live webinar and facilitates live Q&A sessions
Supports the continuing education (CE) approval processes, including reviewing applications, responding to inquiries, pulling reports, and maintaining records
Supports the Journal for Healthcare Quality (JHQ) editorial team, including scheduling calls, recording minutes, coordinating logistics and action items for editor and associate editors, making travel arrangements, and disseminating information to staff, committees, and constituents.
Supports Director in coordinating and preparing for education committee meetings and calls.
Assists in preparation and submission of applications for getting NAHQ’s educational offerings pre-approved for CE credit, for nurses and other healthcare professionals.
Performs routine tasks in the learning management system (LMS) that supports product/program set-up and overall evaluation of the product or program.
Other duties as assigned.
Certification Support (25%)
Assists with CPHQ exam and recertification program administration, including uploads/downloads of exam records, report clean up, customer service, and performing recertification audits.
MINIMUM QUALIFICATIONS/EXPERIENCE
Education: Bachelor’s degree in business or related field.
Experience: 3-5 years of relevant experience.
Relevant work experience in program coordination and project management.
Strong project management skills proving the ability to handle multiple projects simultaneously.
A strong team player with proven ability to effectively collaborate within and across departments in order to achieve departmental and organizational goals.
Excellent interpersonal, verbal, and written communication skills.
Strong analytical and critical thinking skills.
Results-oriented, self-starter, deadline-conscious, intellectually curious and has a willingness to learn.
SPECIAL SKILLS/KNOWLEDGE
CRM experience, Salesforce preferred
Learning Management System experience
Webinar platform experience (GoTo)
Intermediate computer proficiency
Proactivity seeks solutions to overcome challenges
Exceptional customer service orientation and skills
Commitment to continual process improvement, the spirit of innovation and teamwork
Adaptability: demonstrate a willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency with a prioritized workload.
Behave ethically: understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
Professionalism: Good judgment, ability to interact with all levels of staff, vendors and customers using appropriate demeanor, appearance and high-level of confidence. Demonstrates honesty, integrity and authenticity at all times.
Commitment to company values and culture
PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT
Physical
Sitting: The person in this position must be able to remain in a stationary position 80% of the time.
Standing/Walking/Demonstrating: The person in this position must be able to occasionally move about to access files, office machinery or make presentations 20% of the time.
Hands/fingers: The person in this position constantly operates a computer and other office machinery such as printer, copy machine, calculator.
Lifting: Depends on Position – will use proactive safety measures.
Vision: The person in this position will utilize a computer, phone, client interaction tools and software.
Talk/Hear: The person in this position will frequently communicate with others, express oneself, exchange information and answer questions.
Mental
Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.
Travel
Ability and willingness to travel out-of-state and/or overnight for up to 10% annually.
Office Environment
This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.
NAHQ’s Values: Personal Accountability, Empathy, High Performance, Teamwork, Authenticity/Diversity, Organizational Ownership, Improvement, Service, Adaptability.
NAHQ’s culture is high performance, and high impact, but limits draining behaviors associated with fear of failure, and unproductive competition. Leadership and management teams aim to set and communicate a clear compelling vision. Leaders work to coach, develop and manage staff to meet organizational goals while also growing personal competencies for continued professional development. A growth and improvement mindset that embodies our daily work and our interactions inside and outside of the organization. NAHQ’s values parlay into a culture that is optimistic, energetic, accountable and fun.
NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
About National Association for Healthcare Quality
Founded in 1976, the National Association for Healthcare Quality (NAHQ) is the only organization dedicated to healthcare quality professionals, defining the standard of excellence for the profession, and equipping professionals and organizations across the continuum of healthcare to meet these standards.
NAHQ offers the only accredited certification in healthcare quality (the CPHQ), extensive educational programming, networking opportunities, and career resources to help our members meet the challenges they face and demonstrate their value.
Healthcare quality professionals are an indispensable part of the healthcare team, and NAHQ is committed to you and your success at all levels, from new quality specialist to experienced executive.
Our Mission: To prepare a coordinated, competent workforce to lead and advance healthcare quality across the continuum of healthcare.
Our Vision: Healthcare quality competencies are recognized and valued as essential.
