Career Center

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. We are currently seeking a Member Services Representative for our Chicago office. Starting base salary  = $38K - $47k  (commensurate with related experience). This position is a hybrid role (three days in the office, two days working remote). 

The Member Services Representative is responsible for providing exceptional customer service to leaders and professionals of AHA’s member organizations and other key customers on a daily basis.  Listens and quickly synthesizes a variety of sources of information to resolve issues and inquiries, or follows established procedures to escalate to other support tiers. As a point of customer contact, identifies, tracks, and advocates for customer experience and process improvements to ensure the member end-to-end experiences exceed expectations. Supports a strong data quality foundation by contributing to the integrity of membership records through data maintenance responsibilities and collaborating with other data stewards across the organization.

Benefits

 We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!

 The American Hospital Association (AHA) is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Director, Human Resources and let us know the nature of your request and your contact information.

 The AHA participates in the E-Verify Program.