Provides strategic direction and oversees all aspects of ACLP’s membership program, child life data center program, and student and emerging professional initiatives. Serve as member of Senior Staff Leadership Team.
MAJOR AREAS OF RESPONSIBILITY
MEMBERSHIP AND ENGAGEMENT:
Develop and oversee the execution of a new member recruitment plan
Create strategic plans to attract new members and customers, including underrepresented or underserved groups, building on ACLP’s commitment to diversity, equity, and inclusion
Serve as a leader and coach for team members in the areas of membership and customer experiences Develops, oversees, and evaluates overall member retention plans, including annual membership renewal campaigns and procedures
Works with the Communications Team to develop and execute opportunities to communicate member value propositions and market programs and services through publications and online channels
Oversees the Child Life Professional Data Center, including user onboarding, user support, promoting CLPDC subscriptions, and collaborating with subject matter experts to enhance data literacy in the child life field
Oversees, implements, and evaluates engagement programs and services for members
Oversees student and emerging professional programs and services
Oversees the administration of member database and data integrity processes and works to create efficiencies as needed
Generate and analyze data and statistical reports re: ACLP membership and customers, identifying trends as well as development opportunities
Maintains awareness of issues of importance to the child life profession to respond with timely services and programs to benefit the membership
Identify, represent, and/or coordinate staffing of industry events and regional/affiliate meetings
Liaison to committees, task forces, or initiatives, as requested
Monitor budgets and actuals for all areas of revenue and expense related to membership and child life data center program
Other duties as assigned
Education, Experience & Skills/Abilities
Bachelor’s degree or higher required
5-10 years of experience in membership development with a record of achieving strategic outcomes and delivering on an organization’s mission
Association or nonprofit background (or transferable experience from the corporate world)
CAE desirable
Experience developing and implementing plans and strategies to meet mutually agreed upon goals and objectives
Financial experience necessary to develop and manage departmental budget along with creative approaches to increase ROI
Ability to manage team members in a hybrid work environment
Analytical mindset balanced with the ability to zoom out and tell the bigger story
Innovative risk-taker willing to experiment with new approaches to enhance value and meet member needs
Ability to prioritize, manage multiple projects simultaneously, and work well in an independent environment
Ability to execute daily tactics that contribute to the overall strategic plan
Excellent verbal and written communication skills
Organized, detail-oriented, self-motivated, and results-driven
Strong project management skills
Dedication to furthering ACLP’s mission, vision, core values, including DEI initiatives
Proficiency with MS Office Suite; AMS, CRM, and relational databases; website and online community, digital and social media platforms, with the ability to quickly learn innovative technologies
Ability to travel, as required
Please submit through ASAE HQ a cover letter and resume detailing your expertise, experience, and competencies for the position. No phone calls or direct emails.
The Association of Child Life Professionals (ACLP) advances the field of child life by establishing and maintaining professional standards, enhancing the professional growth and development of members, and advancing the credibility of the child life profession by fostering research and promoting the standards of child life practice on a national and international level.
The Association represents trained professionals with expertise in helping infants, children, youth, and families cope with the stress and uncertainty of illness, injury and treatment. ACLP is comprised of nearly 6,000 individuals representing at least 600 organizations worldwide. Our members include Certified Child Life Specialists, child life assistants, university educators and students, hospital administrators and staff, school teachers, therapeutic recreation specialists, and professionals in related fields.
