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Overview: Public Responsibility in Medicine and Research (PRIM&R) is an international 501(c)(3) nonprofit organization based in Boston’s historic Back Bay whose mission is to advance the highest ethical standards in the conduct of biomedical, behavioral, and social science research. Since 1974, PRIM&R has served as the primary professional home and trusted thought leader for the human and animal research oversight communities. Through educational programming, membership services, professional certification, public policy initiatives, and community building, PRIM&R seeks to ensure that everyone involved in research understands the central importance of ethics in the advancement of science. This includes working to address systemic racism and other forms of structural injustice as they impact the research enterprise. PRIM&R is committed to advancing justice, equity, and inclusion among our staff, membership, leadership, and the wider research community. Visit primr.org for more information.  

Position Summary 

The Senior Membership and Database Coordinator works to further PRIM&R’s mission to advance the highest ethical standards in the conduct of research by coordinating services and benefits for PRIM&R’s 4,000+ person international membership community, recruiting new members, and retaining current members. The Senior Coordinator is also responsible for membership-related conference activities and continuous quality improvement in all matters membership, including constantly finding ways to improve our services, benefits, and outreach efforts. Additionally, the Senior Coordinator assists with tasks specifically related to the database, including training and providing technical support and assisting with general improvements to the system.    

What you’ll do:  

Membership: 

• Coordinates membership services and benefits in collaboration with other departments, such as the certificate program and webinar bundles and coordinates the dues discount, National Volunteer Week and refer-a-colleague programs. 

• Coordinates monthly membership hard copy dues mailers. 
• Processes membership applications, renewals, and transfers.  
• Responds to member inquiries via email and phone.  

Database: 

• Builds live events and products for internal and external use. 
• Assists with training new staff, updates training materials, and answers staff technical questions. 
• Interfaces with database vendor to escalate issues. 
• Assists with general system upgrades and improvements.  

Membership Marketing:  

• Collaborates with marketing and communications team to develop annual membership marketing tactical plan and new collateral. 
• Builds and sends member and member benefit-related e-pubs as necessary; writes membership-related pieces for PRIM&R Member Newsletter, website, conference guides, etc.  
• Develops membership recruitment and retention tactical plan.   

Conferences:  

• Staffs PRIM&R conferences and coordinates special membership events such as young professional networking and on-site volunteer opportunities. 
• Assists with processing registration forms and responding to customer inquiries. 

What we’re looking for:  

• Computer: Proficiency in Microsoft Office and experience with CRM/AMS database (Fonteva, Salesforce) required. 
• Communication: Exemplary customer service through email, phone, and in-person; ability to effectively train internal staff on complex procedures; collaborate across departments. 
• Other: Detail-oriented; ability to successfully manage multiple tasks; project-management. 
• Relationships: Internal: Primarily works with the Associate Director of Operations and the Senior Membership Coordinator, and often collaborates with the education, conferences, and marketing and communication teams. External: Works with VIPs at conferences to coordinate special events and works with technology vendors.  

To Apply: Please send your cover letter and resume to jobs@primr.org (put “Senior Membership and Database Coordinator” in the subject heading). No phone calls, please. PRIM&R is an Equal Opportunity Employer and provides equal employment opportunities to all candidates without regard to race, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. PRIM&R is committed to providing reasonable accommodation. Individuals from under-represented communities are strongly encouraged to apply.