Details
Posted: 13-May-22
Location: Rosemont, IL
Type: Full Time
Preferred Education: Some College
Salary: $55K-$65K
Categories:
Customer Service and Support
Marketing
Membership
Salary Details:
Salary level commensurate with experience
Preferred Education:
Some College
Additional Information:
Telecommuting is allowed.
Internal Number: MA051322
Small 50-60 close knit staff, 9000 member specialty association. Average staff tenure is 10 years. Great benefits & working environment.
Office open with most staff currently working 3 days per week in the office and 2 days per week working remotely.
AAOMS JOB DESCRIPTION
POSITION: Membership Staff Associate
STATUS: Exempt
REPORTS TO: Membership Engagement and Retention Manager
OVERVIEW:
The Membership Staff Associate reports to the Manager, Member Engagement and Retention and is primarily responsible for resident member and allied staff membership management, collaboration with internal teams to promote recruitment and retention of resident and allied staff members, integrity of CRM data, and file archive processes. This position supports the department’s member engagement strategies. The Membership Staff Associate provides daily customer service for member-generated inquiries and serves as the division’s switchboard backup.
The Staff Associate also performs other related duties or projects as assigned by the Manager, Member Engagement and Retention and/or AED, Governance & Membership.
KEY ACCOUNTABILITIES:
- Resident and Allied Staff membership management
- Mailing list request and data inquiry management
- CRM data integrity administration
- File archive management
GENERAL DESCRIPTIONS OF KEY ACCOUNTABILITIES:
- Manage resident membership application process.
- Collaborate with Manager to enhance resident recruitment and marketing strategies.
- Manage allied staff membership application process.
- Collaborate with internal teams to support allied staff membership marketing and growth strategies.
- Coordinate internal and external mailing list request process.
- Prepare membership data research requests.
- Process member account updates.
- Review monthly data integrity reports.
- Some travel required to support AAOMS Annual Meeting, Dental Implant Conference, and practice management events.
- Support Manager as needed in activities related to OMS membership dues and compliance requirements.
QUALIFICATIONS:
- Strong technology background preferred, including CRM and Microsoft 365 applications
- Excellent organizational and customer service skills
- 1-3 years relevant experience in membership or customer-facing field
- Prior Association and demonstrated marketing experience
About American Assn of Oral & Maxillofacial Surgeons
Established in 1918, the American Association of Oral and Maxillofacial Surgeons (AAOMS), the professional organization representing more than 9,000 oral and maxillofacial surgeons in the United States, supports its members' ability to practice their specialty through education, research, and advocacy. AAOMS members comply with rigorous continuing education requirements and submit to periodic office examinations, ensuring the public that all office procedures and personnel meet stringent national standards.
Connections working at American Assn of Oral & Maxillofacial Surgeons
https://careers.associationforum.org/jobs/16804648/membership-associate
