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Manage the Member Services customer service function. Manage membership recruitment and retention programs and reporting, e.g., support new member welcome and engagement, member Connect Community, institutional membership, member group specific recruitment and retention membership programs. Support and assist with member leadership groups engagement activities. Manage and provide continuous input and support to the Director of Member Engagement on the development and implementation of action plans that target audiences for recruiting new members and retaining members. Collaborate with staff membership promotion team in the development and execution of all marketing efforts for membership. Manage the administration of new member recruitment and the anniversary renewal process. Rec