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About the Role The Member & Customer Relations Representative primary responsibility is answer phone calls and respond to emails, maintain the mail room, interact with members, keep the office supplies and kitchen stocked, and resolve issues in a timely and effective manner. This position will report to Senior Manager, Member & Customer Relations. This position is required to be in the office at least one day per week. Essential Duties and Responsibilities Visitors to the office: Serve as one of two representatives to all visitors to AIHA, including receiving guests and alerting appropriate staff.   Telephone Coverage: Responds to telephone calls in a timely and professional manner.