American Society of Association of Executives (ASAE)
Location: Washington, D.C.
Type: Part Time
Salary: $20-$25 /HR
Customer Service and Support
ASAE helps associations, and the professionals who lead, manage, and work in them, transform society through the power of collaboration. We are looking for someone to join our team as a Part-Time Conference Center Associate. Candidates must be able to work in a diverse, inclusive, and collaborative environment where colleagues are engaged, respect and support each other, hold themselves accountable, and celebrate their work.
ASAE seeks a proactive and detail-oriented individual that excels in providing excellent customer service experience to all clients/stakeholders, both internal and external. This position will work in partnership with staff across all departments to manage logistics for all in-person and hybrid meetings & events, including ensuring conference rooms are set up to a high standard according to guest requirements, providing food/beverage service when applicable, servicing the rooms during the event, and being ready to help make sure the event runs smoothly.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist the Facilities Manager in completing daily meeting logistics, including room set up/break down of tables/chairs, arranging appetizing food/beverage displays, and assisting with a/v needs.
Organize and coordinate internal and external requests, effectively communicate with staff, clients and vendors to ensure that each meeting/event runs smoothly and efficiently.
Assist catering requests, ensure orders are delivered accurately, product quality and quantity meet standards, and all requested items are received. Serve as backup point of contact for food delivery of catering orders.
Promptly responding to all voice and e-mail messages and last-minute request from clients and supervisor.
Ensure food preparation safety standards follow sanitation and cleaning procedures based on DC Health Department guidelines.
Ensure cleanliness of common areas (meeting/conference rooms, kitchen, etc.) and related equipment before and after use.
Maintaining records of requested equipment and the consumption of beverages by clients.
Schedule equipment service as necessary.
Assist conference center director with controlling costs and maximizes income.
Assist with ensuring the safety of guests and the security of their equipment.
Other duties as assigned.
Proficient in Microsoft 365.
Exceptional attention to detail, organizational skills, and decision-making.
Excellent verbal and written communication skills.
Must be mannerly and courteous with the public and able to work well with people.
Must possess creativity in food service displays and be able to work with minimal supervision.
Education and Experience
High school diploma or equivalent.
Should possess food service knowledge in basic food/beverage service.
Experience with set-up, planning and organization of meetings and audiovisual equipment is a plus.
About American Society of Association of Executives (ASAE)
Our organizational members are trade associations and individual membership societies that represent almost every sector of the economy and countless professions. Our 42,000 individual members—association professionals and industry partners—lead, manage, and work in or partner with organizations in more than a dozen association management disciplines, from executive management to finance to technology. Together, they represent 7,300 organizations and create a vibrant community that makes the world smarter, safer, and better every day.
With support of the ASAE Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge, and future-oriented research for the association and nonprofit profession and provides resources, education, ideas, and advocacy to enhance the power and performance of the association and nonprofit community.
ASAE Business Services, Inc. (ABSI), ASAE’s wholly-owned subsidiary, provides business solutions to the association community that help associations grow and prosper, save time and money, and simplify the business of running an association.