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At AHIMA, we come to work every day to help make healthcare better through the trusted use of health information – from the operating room to a smartwatch – no matter when or where it is accessed. We’re looking for a Certification Operations Specialist to join our team!

What does this role do at AHIMA?

The Certification Operations Specialist will oversee all operations concerning AHIMA certification exams, including application and request processing, eligibility, testing accommodation (ADA) determinations, and recertification process/audit and appeals process.

The Certification Operations Specialist will be responsible for maintaining policy and procedure documentation, identifying needs, and recommending process changes, troubleshooting applicant issues, managing customer service escalations, and updating operations related materials (i.e., candidate guide, recertification guide, and certification website content).

This position by design is a highly visible public facing one that works collaboratively with vendors/subject matter experts (SMEs) and other internal AHIMA departments (e.g., IT, marketing, customer relations, etc.) to implement and maintain a high-quality customer experience. The individual who holds this position exemplifies the AHIMA mission, vision, and values and acts in accordance with AHIMA policies and procedures.

Half of the time, this role will be responsible for public communication and process improvement. Some of the responsibilities include communicating with internal and external stakeholders regarding certification/recertification, micro-credentials, and other operational concerns.

The remainder of the time will be split between policy and procedures and management (about 20% each) and collaborating with VP of Certification, other Certification staff, and CCHIIM (10%).

Policy and procedures responsibilities include maintaining, identifying improvements, and recommending changes to policies and procedures documentation to support Certification for Health Informatics and Information Management (CCHIIM) in accordance with National Commission for Certifying Agencies (NCCA) accreditation standards.

Management responsibilities include to leading, managing, and tracking all SME recruitment efforts (i.e., outreach, vetting, and approvals) for certification exams, micro-credentials, and other projects, where applicable.

Who is our ideal candidate?

You’re someone with strong critical thinking, customer service, verbal and written communications, attention to detail, active listening, collaboration, and problem-solving skills.

You’re able to identify potential problems and proactively generate ideas for acceptable solutions, and set priorities to complete assignments in an efficient, accurate, and timely manner.

The ideal candidate has experience in certification or credential operations, as well as healthcare industry experience.

In addition, you have:

• Bachelor’s degree required. ?
• 5+ years’ experience in customer relations (including escalations) and business operations required. 
• Certifications experience preferred.

What you’ll get from AHIMA

• Opportunities to work remotely
• A mission-driven culture
• A collaborative and open environment where everyone’s ideas are appreciated and welcomed
• Great benefits, competitive compensation, and generous time-off policy

About us

The American Health Information Management Association (AHIMA) is a global nonprofit, membership association for health professionals involved in the health information management needed to deliver quality health care to the public. We do this by providing education, certification, professional development, and advocacy. We have more than 71,000 members and credential more than 100,000 AHIMA health information professionals.

In our mission to empower people to impact health, our core values guide our business and our actions.

• We have integrity in our work and relationships. Our passion for doing the right thing and sharing knowledge and resources makes us trustworthy, credible, and accountable leaders.
• We act boldly with intention. We go after big ideas and big challenges with purpose because we recognize the influence and impact our work on people’s health, safety, and well-being.
• We are inclusive so that humans are at the center of everything we do. We see the whole person and respect the inherent dignity of every human. We make space for different voices and opinions to help us get the best results.

Diversity and equal opportunity

AHIMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, race, color, religious creed, national origin, age, sexual orientation, physical or mental health disability, or protected veteran status.

• Bachelor’s degree required. ?
• 5+ years’ experience in customer relations (including escalations) and business operations required. 
• Certifications experience preferred.

About American Health Information Management Association

Health information and data professionals work at the intersection of healthcare, technology, and business. While patients don’t often see them on their healthcare journeys, these professional see patients in a way no other healthcare professional does. They see patients’ sensitive health stories. Health information professionals understand that health information is human information, and ensure that it remains accurate, accessible, protected, and complete—at all times.

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