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Reporting to the Senior Vice President of Membership and Corporate Relations, the Director of Member Engagement is responsible for generating new memberships for the Chamber. The Director is expected to initiate telephone calls, emails, and meetings to prospect companies in the six-county region and be able to sell Chamber memberships. 

The Director must have the ability to cold call, qualify profile prospects, and close the sale. Additionally, the Director must have the ability to listen, uncover the needs of a prospect, and communicate how the Chamber can help meet these needs. The Chamber offers memberships to small, medium and large corporations. The membership Director is expected to be able to respond to the need of each size and style of company.

The Membership Engagement Director will also work with the other members of the Membership Department in developing and executing campaigns, events, and will be expected to achieve monthly sales goals, while also striving to enhance the overall member experience and grow the membership in terms of count and dollars.

Essential Duties & Responsibilities

• Make calls to and set appointments with prospective members. This includes cold calls, referral calls, prospecting, follow-up calls and/or memos.
• Qualifying leads to obtain information about the contact and extracting information about the business problems to be solved. Prove beyond the surface level to get extensive detail about the prospect's motivations and business process while responding to their requests for information.
• Prepare sales proposals for prospects which present a menu of opportunity for the company in selecting the appropriate level of involvement with the Chamber. 
• Have a working knowledge of all Chamber initiatives, programs and activities. 
• Aggressively prospect companies, especially mid-market, and present a compelling reason for them to join. 
• Offer suggestions and feedback on areas of improvement or new ideas in the sales process.
• Work with members and the Chamber to ensure any member concerns are promptly, accurately and efficiently addressed.
• Provide Senior Vice President of Membership with scheduled, periodic reports on activities and insights gained regarding members.
• Document all client contact so as to create a lasting record of outreach to the members.
• Assist in communication with members regarding event attendance, council participation and retention.
• Manage the members for retention.
• Assist the Senior Vice President with special projects, innovative ways to help prospects and current members.
• May perform additional duties as assigned.

• Minimum 5 years of experience in member relations and sales.
• Experience as an employee of a nonprofit and/or association a plus.
• Working knowledge of MS Office Suite.
• Must become fluent in the Chamber's CRM to track leads, progress and participation in events.
• Excellent administrative, presentation, verbal and written communication skills.
• Excellent interpersonal skills, especially in dealing with membership and staff.
• Ability to work independently and as part of a team.
• Familiar with using technology to do research.
• Ability to work non-traditional hours, including early morning and evenings.
• Must have a passion for the Chamber's mission.

About Chicagoland Chamber of Commerce

A rich history of leadership and business advocacy combined with the power of people, the Chamber continues to foster a dynamic economy, deliver value to members, and make Chicagoland a world-class place to live and work.

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