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Primary Purpose of Position:

The Director of Membership is responsible for designing and implementing the NYSSCPA membership growth and retention strategy that aligns with NYSSCPA’s strategic objectives. The Director of Membership is responsible for leading the development, implementation and evaluation of membership growth strategies, as well as day-to-day management of the NYSSCPA member engagement. Serves as the liaison for designated Committees to build a strong membership culture within the Association; works closely with the Marketing & Communications Director and Chief Operating Officer to achieve the goal of NYSSCPA membership while delivering and ensuring the highest level of service to our members. This position reports to the COO.

Duties and Responsibilities:

• Leads the association’s overall efforts to recruit, retain, and engage membership.
• Collaborates with the Chief Operating Officer, department staff, Chapters and key members to:
  • Create a roadmap for sustainable membership growth;
  • Establish short- and long-range plans and goals to achieve organization membership objectives;
  • Outline a data-driven member engagement, retention, and recruitment strategy and implementation plan.
  • Develop strategies and programs to stimulate member engagement as a means of membership renewal.
• Manage all aspects of membership, including preparing and managing the membership budget
• Identify opportunities and collaborate with colleagues to enhance member benefits and services offered by the Association.
• Develop strategies to measure and strengthen member engagement.
• Work with both staff and members to develop and manage processes for feedback on NYSSCPA membership, programs, and services.
• Oversite of all membership data, tracking and reporting, including but not limited to:
  • Accurate membership records
  • Membership trend analysis by region
  • Recruitment and retention reports
  • Current, new and prospective member information
  • Member experience throughout join and renewal process
• Initiate and manage strategic partnerships with other auxiliary-related associations and groups to help recruitment and retention of membership; including, but not limited to, attendance at these types of conferences to represent the association.
• Works with Chief Operating Officer to set annual membership goals. Provides monthly insight into membership revenue and tracking to annual goals.
• Serves as staff liaison to designated committees; assist the committee chairs in the planning of meetings, development of the agenda, and in the execution of all committee activities.
• Manages membership department and supervises membership team

Qualifications

The items below are representative of the knowledge, skills, abilities, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge and Skill Requirements

• Bachelor’s Degree required.

• Master’s degree and Certified Association Executive designation strongly encouraged.

• Minimum of seven years of experience in membership or constituent management position preferred.
• Demonstrated experience in growing membership/customers and strengthening membership/customer retention.
• An understanding of the accounting or finance industry preferred.
• Demonstrate problem solving skills with stakeholders, anticipate needs, determine priorities and meet deadlines.
• Exceptional organizational skills with attention to detail.
• At least 5 years experiences with database management.
• Experience with Google Workspace or Microsoft Office Suite of tools.
• Strong interpersonal skills and commitment to high level of customer service.
• Demonstrates excellent oral and written communication skills in order to interact effectively with members and customers outside the organization.

• Considerable knowledge of organizational and time management skills.

• Ability to prioritize and follow through effectively.
• Ability to travel to represent NYSSCPA at Chapters, professional conferences, leadership meetings, and in the normal course of membership development activities.

About New York State Society of Certified Professional Accountant's

The New York State Society of CPAs (NYSSCPA) aims to educate, connect, and grow our membership within the CPA industry.Since our inception in 1897, CPAs and financial professionals have achieved great success in their careers through our membership program. Our member benefits include in-person and online networking opportunities, CPE courses and conferences, over 50 committees with in-depth focuses and specializations, the CPA Journal, our other award-winning publications, and much more!Today, our membership population consists of 23,000+ CPAs, lawyers, bankers, and other professionals from associated industries.

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