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Summary/Objective The Director, Membership & Customer Engagement is responsible for leading with a people-centric approach while planning, developing, and executing inventive membership recruitment and retention strategies. In this role you will partner with front line business leaders to innovate, implement, and deploy member-centric systems focused on supporting existing client relationships and fostering membership expansion to drive brand loyalty. To thrive in this role, you will need a flexible skillset, including the ability to collaborate across many teams, levels, and situations. Essential Functions Responsible for hiring, training, onboarding, and performance management of direct reports Establishes the strat