POSITION TITLE:Exams Specialist I, Consolidated Services
STATUS: Full time / Exempt
LOCATION:Chicago, IL (Hybrid: 2 days/week on-site, 3 days/week remote)
ABOUT NCSBN
The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public.
JOB SUMMARY
We are seeking a talented administrative professional to join our Consolidated Services team. The ideal candidate will bring value to the team by providing administrative support to the Nurse Regulatory Bodies (NRBs) and Examination department on daily operational tasks.
Reporting to the Exams Manager, Consolidated Services, the Exams Specialist I will act as a primary liaison between exams operations and NRBs, while providing prompt and accurate resolutions to operational exam inquiries.
This role is an exciting opportunity for an individual aspiring to enhance their administrative and professional skill sets, while working for an organization committed to advancing nursing regulation and policy worldwide!
RESPONSIBILITIES
Provides administrative support to test development and psychometrics as it relates to the exam daily operations. Reviews exam cases, holds and escalations daily to support the operational needs of the exam. Escalates issues promptly to manager for resolution.
Assists with Board of Nursing/Regulatory Body communication such as accommodations, escalations to NRBs, member board reviews, ID verifications and scheduling issues.
Reviews and resolves candidate issues escalated by the NCSBN Customer Experience department and coordinates resolution with test vendor.
Maintains the quarterly program codes for the educational programs.
Acquires and maintains competent knowledge of relevant products, current support policies, and methods of support delivery to achieve established performance metrics based on standard operating procedures. Makes recommendations for continuous process enhancement.
Evaluates, maintains, and updates standard operating procedures and other support documentation using writing, proofing, and editing skills.
Performs other duties as assigned.
QUALIFICATIONS
Minimum of 2 years of professional experience in a similar role.
Associate degree preferred.
Strong verbal, written, organizational, critical thinking and analytical skills required.
Professional interpersonal skills.
Attention to detail, adaptability and flexibility in a fast-paced environment.
Computer Skills: Microsoft Office suite (Outlook, Word, Excel, PowerPoint); or CRM experience.
TO BE CONSIDERED
Interested candidates must submit their resume as soon as possible.
The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.
The National Council States Boards of Nursing (NCSBN) is a not-for-profit organization whose membership includes the nursing regulatory bodies in the 50 U.S. states, the District of Columbia, four U.S. territories, 9 Canadian Provinces, and 27 international jurisdictions. Our mission empowers and supports nursing regulators in their mandate to protect the public. NCSBN promotes leadership, excellence and innovation in addressing local and global regulatory and healthcare challenges through strategic alliances and partnership with its members and other organizations, both public and private. NCSBN is engaged in a transformative process to better support its strategic direction and initiatives focusing on its mission to empower and support nursing regulators in their mandate to protect the public. The building blocks of achieving NCSBN’s vision of leading regulatory excellence are encapsulated in the following four focusing concepts: •Collaboration•Performance Measures and Metrics•Governance•Data and TechnologyThese focusing concepts require NCSBN to gain and maintain individuals with key skills related to communication, change management, performance management, quality improvement, policy, board development, strategic partnering, data analytics, and economics.
