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The Global Business Alliance (GBA) is seeking an organized and detailed-oriented Membership Associate to support the daily operations of our Membership team. The right candidate will have a strong customer-service approach and be self-motivated, have a keen eye for detail and the ability to multi-task and complete their work in a timely manner.

GBA is the premier voice of international companies in the United States. Our members are international companies with major operations in the United States and an indispensable part of our nation’s economic success. Our mission is to actively promote and defend an open economy that welcomes international companies to invest in America.

Reporting to the Vice President of Membership, the Membership Associate will be responsible for a variety of projects including the following:

• Manage and update the membership database, (new members, prospective members, renewals, changes to member records) ensuring that the information is accurate and current
• Monitor and generate reports on key metrics related to membership growth, retention and engagement
• Manage GBA’s annual membership renewal cycle and monitor membership payments, including executing payment portals
• Lead onboarding process for new GBA members, overseeing lobbying compliance questionnaire, payment process, and engagement
• Lead prospective-member research and oversee trial membership programs
• Execute email campaigns and surveys soliciting data and membership requests
• Consistently demonstrate professionalism and responsiveness in all written and verbal communications internally and with external stakeholders
• Support meeting and event logistics as needed
• Complete additional duties as may be assigned to support the work of the Membership, Advocacy and Senior Leadership Team

GBA is an Equal Opportunity employer and offers a range of competitive employee benefits, including medical, dental and vision plans; generous retirement savings and 401(k) matching programs; a subsidized transit benefit program; paid time off; paid parental leave; and family flex leave. GBA currently operates with a hybrid telecommuting and in-person work model and all employees must be based in the Washington D.C. Metro area (DMV).

Qualifications:

• Bachelor’s degree
• At least one year of experience in membership services, business development or marketing
• Excellent interpersonal and communication skills
• Strong association CRM/AMS database experience required, such as Salesforce; experience with email marketing platforms such as My Emma preferred, but not a requirement
• Strong computer skills including Microsoft Suite: Teams, Outlook, Word, and Excel
• Excellent critical thinking/problem-solving skills; solution oriented, proactive and highly responsive
• Ability to self-direct and multi-task, prioritize, manage time effectively and move seamlessly between a variety of projects
• Ability to collaborate and work effectively in a hybrid work environment (subject to change)

Please email your cover letter and resume to opportunities@globalbusiness.org. In the subject line, please state: “MEMBERSHIP ASSOCIATE."

About Global Business Alliance

As the premier voice of international companies in the United States, the Global Business Alliance (GBA) actively promotes and defends an open economy that welcomes international companies to invest in America. Our members are American companies with global heritage and an indispensable part of our nation’s economic success. Together, we will create a future where international investment is welcomed and celebrated.

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