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Help Desk Analyst CLIENT ASSOCIATION: Executive Director Inc., EDIREPORTS TO: Director of Technology ServicesDIRECT REPORTS: NoneEXEMPT/NON-EXEMPT EMPLOYEE STATUS: Exempt (Minimum of 37.5 hours/week) GENERAL SUMMARYIT Generalist providing helpdesk support for end users and other specific technology areas. GENERAL POSITION RESPONSIBILITIES (Minimum 37.5 hours/week) Provide first level helpdesk support for EDI staff, particularly for Microsoft Windows, Outlook, and Office 365, remote access, and computer hardware Implement, mai
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