AssociationJobs.org

The Association of Governing Boards of Universities and Colleges (AGB) has a career opportunity for a Registrar. 

The Scope

The Registrar creates the registration format for all meetings, processes incoming registrations for all AGB programs and meetings, and serves as the main point of contact for all registration inquiries, which includes managing the registration desk on site at large AGB events.  The Registrar also plays an essential role in tracking and reporting program and council-related data. 

The Duties

(The duties and responsibilities listed are only a summary of the typical functions of the job and not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.  Employees must be able to perform the essential duties of the position with or without reasonable accommodations).

• Initiate registration in the Impexium event module for all AGB meetings.
• Process incoming registrations for all AGB programs, including but not limited to the National Conference on Trusteeship, Foundation Leadership Forum, Board Professionals Conference, and institutes. The Registrar works closely with the Finance department to reconcile outstanding balances for all meeting registrations.
• Prepare confirmation letters, invoices, and other communications to registrants regarding meeting logistics and billing (i.e., invoices, cancellation responses, venue and travel information).
• Respond to all member registration inquiries.
• Monitor and maintain all AGB advisory council composition plans and records, to include public-facing web rosters.
• Review and disseminate all meeting-related communications for AGB advisory councils. Monitor and maintain accurate records regarding AGB advisory council meeting attendance, distribute meeting materials, and field meeting-related inquiries from council members.
• Perform administrative duties related to meetings including responding to phone inquiries and managing the Registrar email account in a timely responsive manner.
• Lead staff working at the registration counter onsite at meetings.
• Prepare name badges, tent cards, and other meeting-related materials.
• Provide administrative support for logistical arrangements such as shipping materials to/from meeting sites, set-up of registration area, participant lists for special sessions, and registration counts.
• Prepare statistical reports and dashboard information for registration analysis on a regular basis.
• Assist the Membership Experience department with updating member records based on registration information.
• Serve as back-up to AGB’s receptionist as necessary.
• Work closely with other staff on set-up of in-house meetings when necessary.
• Manage rooming list and audio-visual needs for meetings as assigned. Work with the event planner and AVP of Programs to resolve registrant problems and needs regarding registration and rooming.
• Perform additional duties as assigned and directed.

The Requirements

• A minimum of three (3) years of related work experience, preferably in a membership association, training department, or educational institution.
• Excellent customer service skills with strong interpersonal, writing, and organizational skills.
• An associate’s degree or some college coursework preferred.
• Strong orientation to detail. Must be flexible with a strong ability to pivot to a different approach or direction. Must be able to manage multiple assignments in a timely manner.
• Intermediate to expert-level proficiency with the MS Office suite.
• Experience working with an association management or learning management system highly preferred. Experience with Impexium a definite plus. 
• Ability to work both independently and collaboratively.
• Must be an expert in working under pressure and with competing deadlines.
• Requires 20% travel – the ability to travel to two or three meetings a year.

Equal Opportunity Employer

AGB is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.