What we're looking for: We are seeking a motivated professional responsible for supporting the planning and execution of registration projects and daily tasks related to the RSNA annual meeting, as well as various external and internal meetings.
This job might be for you if you're interested in:
A welcoming environment that gives you an opportunity to impact patient care
Excellent work-life balance through flexible time off and family-friendly benefits such as paid parental leave
Training and professional development opportunities
A competitive compensation package that includes generous retirement and health benefits
A hybrid working environment, enjoying days in the office and remote
What you'll do:
Serve as primary contact and provide excellent customer service to meeting registrants, exhibiting companies, and staff throughout the year on registration inquiries.
Efficiently manage and respond to all inquiries in the general registration email inbox. Maintain and update templated responses to ensure accurate and consistent communication, aligning with the customer service team.
Assist in the development, testing and implementation of all annual meeting registration websites; continuously seeking improvement to enhance the user experience.
In conjunction with the Coordinator: Hotel Services and the Executive Department, manage registration for special groups, including VIP attendees, award winners, staff and contractors.
Manage in-house registration process for webinars and Department of Research programs by collaborating with Customer Service, IT, Business Intelligence and department owners on business requirements gathering, website development, testing and customer support.
Analyze registrant data under the guidance of the Manager: Registration Services to develop and disseminate comprehensive registration reports. Assist with weekly and post-convention report distribution and maintenance, including a city-wide convention rate and policy comparison chart.
Maintain electronic reference files of screenshots from the meeting websites and physical samples of all registration materials. Ensure meeting registration website information is relevant and accurate.
Manage ribbon requirements for all meetings, including maintaining an accurate inventory, fulfilling order requests, reviewing ribbon proofs, distribution and coordinate onsite ribbon wall procedures.
Oversee all aspects of the Fun Run, including pre-race preparations and post-race activities. Responsibilities encompass ordering materials, coordinating with the marketing team, managing onsite activities, and liaising with race vendors.
Manage collation and production of meeting badges and registration packets, including inventory management and order fulfillment. Process requests for receipts, invoices, and certificate of attendance documents.
Assist all ADA registrants with meeting requirements.
Identify process efficiencies and innovations where needed.
Additional Duties: Perform other related duties as assigned.
What you'll need:
Bachelor’s degree preferred.
2 years of customer service experience with excellent verbal and written communication skills.
Ability to maintain professionalism and positive attitude, even in high pressure situations or times of ambiguity.
Strong attention to detail and excellent organizational skills.
Ability to work independently, manage multiple tasks with accuracy in a fast-paced environment, and meet deadlines.
Previous experience in meeting registration systems is a plus.
Intermediate knowledge of Microsoft Office and Smartsheet.
General knowledge of Personify or Association Management Systems (AMS) is a plus.
Travel required once per year to the annual meeting.
The Radiological Society of North America is an equal opportunity employer and prohibits discrimination and harassment of any kind. RSNA is committed to hiring and employing qualified people without regard to race, color, religion, sex, marital status, national origin, age, disability, veteran status, citizenship status, genetic information, sexual orientation, unfavorable military discharge, ancestry, order of protection status, pregnancy, or any other legally protected characteristic. All employment decisions at RSNA are based on business needs, job requirements, and individual qualifications.
The Radiological Society of North America (RSNA) is headquartered in Oak Brook Illinois and is a 50,000+ member medical specialty society with a staff of 200 and a budget of $40 million. RSNA holds the largest medical meeting in the world, with around 55,000 - 60,000 attendees, in Chicago each November following Thanksgiving.
