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Summary of Position: NAMA is seeking a highly motivated Manager, Member Engagement with a can-do attitude to provide exceptional customer service to current and prospective members, effectively communicate NAMA’s value proposition, and identify areas to improve member experience. The Manager, Member Engagement will work collaboratively across teams and support the department’s daily operations, including efforts to boost member engagement, efficiently renew members, and maintain a healthy database. This person should be a detail-oriented self-starter who is prepared to serve in a member-facing role that requires patience, empathy, and problem-solving. The Manager, Member Engagement will report directly to the Vice President, Member Engagement and wo