The Manager, Exhibits oversees numerous facets of the exhibitor’s experience. They play a vital supporting role ensuring that exhibitor information, resources, and communications contribute to a seamless and successful process for ASHA's in-person events.
Travel is required throughout the year.
Responsibilities
Thoroughly edit and review exhibitor profiles, exhibitor/exhibit hall information, and related resources across multiple platforms, such as Convention and conference websites, exhibitor management software, exhibitor kits and team files.
Assist the Exhibits team in executing aspects of the Exhibitor Experience, including reviewing applications for accuracy, processing approvals, coordinating the distribution of comprehensive pre- and post-event exhibitor lists to all participants, managing exhibitor invoicing and collections, and managing databases within exhibitor/sales systems and for prospecting leads.
Prepare exhibitors thoroughly for their experience by sending out "Know Before You Go" communications, distributing email newsletters, logistics emails, and assisting the Associate Director, Exhibit Sales with exhibitor marketing emails.
Ensure the efficient management and deployment of event signage through meticulous collection, submission, review, and onsite verification.
Contribute to the creation of the staff lounge form and assist in the planning and organization of ASHA lounge areas.
Manage the Exhibitor Proxy Box, ensuring timely responses and delivering exceptional customer service.
Qualifications
Knowledge Typically Acquired Through
3-5 years’ experience in association exhibit sales and operations
BA/BS degree in related field, or equivalent training and experience
Scope and Depth of Technical Skills/Knowledge
Demonstrated project and process management abilities, including setting and meeting deadlines and effectively multitasking to prioritize and oversee multiple actions or events simultaneously
Demonstrated knowledge of working within exhibition floorplan software platforms (preferably Map Your Show) and ability to create and edit exhibit hall spaces, terms and conditions, service kits, run reports, gather revenue data and more; sales platforms and sales plan development; demonstrated ability to identify, learn and implement new software applications with relative ease
Scope and Depth of Non-Technical Skills/Knowledge
Clear and effective communication skills, suited to a variety of audiences and formats
Positive work ethic and excellent customer services skills; ability to exercise tact and discretion in dealing with colleagues, members and the public
Demonstrates a proactive, self-starter attitude, thriving in fast-paced environments
Commitment to working both independently and able to work within team and across the Association to achieve the best possible results for Association
Demonstrated knowledge and ability to problem-solve independently and able to work within the team, and across the Association to achieve the best possibly results
Lead collaborative efforts to define solutions; communicate effectively with all persons involved
Experience with finding creative and innovative solutions
Commitment to diversity, equity, and inclusion efforts in procedures, practices, and engagement
About American Speech-Language-Hearing Association
The American Speech-Language-Hearing Association is the professional, scientific, and credentialing association for 234,000 members and affiliates who are speech-language pathologists, audiologists, and speech, language, and hearing scientists in the United States and internationally.
