The Program Manager, Content Strategy is responsible for collaborating with APA’s teams and stakeholders across the organization to promote the design and delivery of innovative live, in-person learning programs and for utilizing resources designed to meet the best practices in instructional design. Under the supervision of the Director of the Office of Scientific Programs, the Program Manager, Content Strategy will plan, implement, and manage activities associated with the American Psychiatric Association’s Annual Meeting and Mental Health Services Conference. Housed within the Office of Scientific Programs (OSP), Division of Education, the incumbent will work with the Director to innovate, develop, and implement the educational content of these two meetings. In addition, they will collaborate with external subject matter experts and staff across the organization, including accreditation and compliance, marketing, membership, online learning, and logistics, to maximize the impact of APA’s live educational programs for multidisciplinary healthcare teams. This position will have direct management of planning committee activities, manage the office production timelines and work plans, and assume responsibility for various departmental tasks as assigned by the Director. The content strategy program manager is also responsible for developing, administering, and implementing administrative procedures and operational methods for efficient functioning of all Annual Meeting and Mental Health Services Conference activities and ensuring adherence to accreditation guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the direction of Director, OSP, will be responsible for implementing and managing programmatic aspects of the Annual Meeting and Mental Health Services Conference.
Creates and tracks detailed work plans which identify and sequence the activities needed to implement the meetings/conferences noted above successfully. Work plans include session scheduling, room assignments, acquiring faculty materials, abstract solicitation, and other work plans as assigned.
Manages live learning program operations and evaluates and aligns processes to maximize efficiency.
Leads subcommittees associated with the in-person Annual Meeting and Mental Health Services Conference.
Leads course development and strategizes the meeting's interactive and innovative learning lab and EduTours.
Oversees educational programming related to medical students, residents, and fellows.
Prepares faculty correspondence, manage submission reports, handles incoming submissions and speaker deliverables, drafts and distributes meeting agendas and minutes, implements and maintains program timelines and work plans, and develops program close-out reports.
Collaborates with the Director and Associate Director, Office of Scientific Programs to evaluate live learning programs to ensure continuous improvement.
Uses project management approaches to ensure meeting/conference initiatives adhere to project milestones, scope, and policies.
Ensures faculty and committee members adhere to budget/travel-related policies and that reimbursements and invoices are appropriately processed.
Ensures cost-effective solutions to meet conference objectives.
Drafts and reviews documentation organizes internal and external meetings, maintains accurate records and schedules, and communicates the status of projects to the Director and Associate Director of the Office of Scientific Programs.
Subcommittee staff liaison for the Scientific Program Committee, manages committee calls and invitation letters.
Technical support for submitters using abstract management system.
Maintains and updates abstract management system.
Attends Annual Meeting and Mental Health Services Conference to ensure programs are appropriately implemented.
Other duties as assigned by the Director of the Office of Scientific Programs.
COMPETENCIES
The Program Manager’s performance on these duties and responsibilities will be measured using the following competencies:
SCOPE & IMPACT
Performs tasks that significantly impact the Office of Scientific Programs and require the ability to gather, organize, verify, compose, and/or analyze established concepts, policies, and procedures to complete several multistep functions
Responsible for specific daily activities for a body of work or publication
Demonstrates proficiency in the use of specialized skills and techniques
Independently manages development of smaller in-person educational activities from planning to execution, with status reports to the Director of the Office of Scientific Programs and Chief of the Division of Education
Takes responsibility for specific components of the Annual Meeting and Mental Health Services Conference, ensuring timely and effective completion of all relevant deliverables
Success is frequently measured by completing a complex set of tasks and demonstrating complex and nuanced individual and group work environment behaviors
COMPLEXITY, PROBLEM SOLVING & DECISION-MAKING
Exercises judgment to choose a work method/procedure and to schedule tasks appropriately to meet guidelines
Must demonstrate sound decision-making in a range of situations
Has authority to make decisions relevant to day-to-day operations
Identifies complex problems and issues. Designs and implements solutions with management approval
Recognizes out-of-scope problems and escalates them to the appropriate level
Conducts needs assessments around existing programs and identifies potential areas of enhancement to propose to leadership
RELATIONSHIP MANAGEMENT & AUTHORITY
Relationships span levels internally and externally and center on collaborative work efforts
Has regular contact with outside partners and organizations
Has extensive contact with management, staff, and colleagues across departments to identify, learn, explain, and report on key issues, trends, and challenges
Uses diplomatic skills to obtain trust, cooperation, and understanding in order to resolve more complex problems
May represent the organization as a liaison to APA governance and other external coalitions and audiences with guidance from supervisor
Effectively manages committees/subcommittees planning the content for Annual Meeting and Mental Health Services Conference
ORGANIZATIONAL KNOWLEDGE
Demonstrates a full understanding of the relationships and responsibilities within the department
Demonstrates a thorough working knowledge of policies, procedures, and terminology of the related department/field
Recognizes when current knowledge of departmental policies is insufficient to address current needs and either escalates inquiry or seeks clarification and/or additional information to better assist members
SUPERVISION
Coaches and mentors junior level staff
REQUIRED SKILLS, EXPERIENCE, AND QUALIFICATIONS
Bachelor’s degree in a relevant discipline and a minimum of 5 years of related work experience in managing administrative aspects of live learning programs for healthcare professionals’ continuing professional development; or bachelor’s degree in relevant discipline with a CMP or a DES certification plus three years of relevant experience.
Project Management certification and a minimum of three years of related work experience. Work experience includes planning and executing projects, assisting with completion of multiple complex projects.
Management experience with ability to work with diverse audiences and needs.
Experience in managing volunteer groups while being responsible for multiple educational programs.
Excellent internal and external customer service skills are essential.
Strong written and verbal communication skills.
Highly organized with exceptional attention to detail.
Demonstrated ability to work independently and collaboratively as a team member and excellent organizational communication skills.
Advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook) and other business tools such as Zoom and Microsoft Teams
Demonstrated ability to plan and implement accredited programs in various innovative settings and formats.
CME/CE experience and association experience are a plus; experience with event management, or abstract management software is preferred.
EOE, including disability/vets
Salary-$79,000-$90,700
To learn more about APA's benefits, visit: https://www.psychiatry.org/about-apa/work-at-apa/apa-benefits
American Psychiatric Association (APA) is the world's largest psychiatric organization, with over 38,500 U.S. and international member physicians and 240 employees. Its vision is a society that has available, accessible quality psychiatric diagnosis and treatment. APA has excellent benefits, including medical, dental, 401k, flexible spending accounts, and tuition assistance. The APA is located in Washington, D.C. within walking distance of the L'Enfant Plaza Metro stop.