OVERVIEW

The Coordinator, Chapter Engagement plays a critical role in maintaining the connection between SMPS HQ and chapter leaders by providing administrative support, ensuring effective communication, and delivering exceptional customer service to chapter volunteers. This role is responsible for sharing resources, facilitating access to key information, and supporting chapter leaders in their initiatives. Additionally, the Coordinator, Chapter Engagement manages data entry and tracking of chapter leaders and volunteers to ensure accurate records and reporting. Strong organizational skills, attention to detail, and a proactive approach are essential to enhancing chapter engagement and ensuring the successful delivery of resources and services aligned with the Society’s mission.

QUALIFICATIONS AND SKILLS

CORE COMPETENCIES

• Provides timely and professional support to volunteers and chapter leaders.
• Effectively manages multiple tasks, priorities, and deadlines.
• Demonstrates professional written and verbal communication skills.
• Thrives in a dynamic environment and adjusts to changing priorities.
• Works well as part of a team and fosters a positive volunteer experience.
• Takes initiative to resolve issues and identify opportunities for improvement.

REQUIRED GENERAL

• Bachelor’s degree preferred or related work experience.
• Minimum of 2 years in program coordination, volunteer management, or
  administrative support.
• Exceptional customer service and communication skills, verbal and written.
• Excellent time management and organizational skills.
• Ability to rapidly learn and use new technology and software.

REQUIRED TECHNICAL

• Proficient in Microsoft Office 365 (Word, Excel, and PowerPoint)
• Strong organizational and time management skills.

NICE TO HAVE

• Experience managing websites, content platforms, or membership databases.
• Working knowledge of, and experience with the use of database and association management systems (data entry, production of queries, reports, and forms).
• Experience working with volunteers and committees.

About SMPS

BUSINESS TRANSFORMED THROUGH MARKETING LEADERSHIP. The Society for Marketing Professional Services (SMPS) is a community of marketing and business development professionals working to secure profitable business relationships for their A/E/C companies. Through networking, business intelligence, and research, SMPS members gain a competitive advantage in positioning their firms successfully in the marketplace. SMPS offers members professional development, leadership opportunities, and marketing resources to advance their careers. Today, SMPS represents a dynamic network of over 7,000 marketing and business development professionals from architectural, engineering, planning, interior design, construction, and specialty consulting firms located throughout the United States and Canada.

Connections working at SMPS